PetSmart — Local services in Palmdale

I have to say I've had good experiences in the past but I had to share this last experience. I've been bringing my dogs here since we moved here every month. We depend on the grooming department to do a great job to avoid fleas and ticks on our fur babe! We booked a appointment on a Sunday at 3:30pm , I got a call saying that our dog was in great shape and that they recommend the oatmeal shampoo vs the flea and tick shampoo we normally get. I said ok no problem, once we picked her up we took her home and really thought nothing. During the week I was out playing with our baby and observed a Tick on her neck area. I started to be more thorough at checking and found more inside her ears, under her collar area, and arm pits. We called to complained to the manager and they informed us that they would give her another bath with flea and tick shampoo. They also told us they can only remove 6

The grooming salon was disappointing. It has progressively declined for at least 2 years. When Petsmart opened near my home I was thrilled because it was conveniently located to our home. I wanted to support this business and trusted them with my 2 Yorkies for more than 2 years of service. I have seen the grooming salon progressively decline to the point that I sadly will not return for grooming or other assundries. After a disastrous grooming experience, I went to the store manager for resolution. The manager did not resolve my issue fairly and in fact did not value my loyalty as a customer. I can say that John of the grooming salon did an excellent job correcting some of the damage, but when it came to the Yorkie that was butchered, the manager noted my account with a $15 discount!! I paid $65 for my Yorkie to be butchered! And she wants to give me a free bath? My Yorkie had this cut for months to allow it to grow out and I was told I would receive a free cut. I asked for a quote on a bath and was quoted $20. When it was time to redeem the services, there was a big scene. A $15 dollar discount on services??? It was horrid. How do you rationalize charging me for another haircut? I will...

The staff was nice enough but they gave my dog razor burn and an ear infection. When I took him to the vet we had to pay over $80 to get a shot for the infection and inflammation from both his ear and the razor burn. Once we came back to ask our money back they tried to lie and say he had the ear infection beforehand and they told us when we picked him up. They didn't say a word and we take very good care of our dog, he never had any problems with his ears before this. The store manager Donna was trying to blame us and convince us it wasn't razor burn when our vet explicitly said it was. She said she would make an "inquiry" and call us back but I guarantee noting will happen and we'll have spent over $60 on a terrible experience on top of an $88 vet bill to correct it. Do not trust these people to take care of your dog. Take them to ACTUAL professionals, not people who won't admit they made a mistake and take care of it. Worst customer service I've ever had and I promise I will never bring my dog back or buy from them again. Below I left a pictures of his infected razor burn and ear. If you want your dog happy and healthy, avoid this place at...