Starbucks — Restaurant in Palmdale

I will never return to this location. I had the worst drive thru starbucks employee named Vanessa. She has short hair and was wearing a hat with pins on it. I go to other Starbucks locations very often and this is my first time encountering such an spacey and full of errors in my order. I am pretty forgiving person but Vanessa gave me attitude and never owned up to her mistakes. She told me that it was my fault. Then she redid my drink and again she got the size wrong. And spoke to me with disrespect. I asked for my money back after her second chance and overall rudeness. I dont know who the manager is at this location but you got to put people that have effective customer service skills at the drive thrue window. Nobody wants to go to Starbucks and have someone like Vanessa getting their order wrong multiple times and then speaking in a rude demeanor. I called over the phone to speak to the manager. I spoke to someone named Amy who said she was the manager. She sounded very robotic and she kept saying I am sorry you experienced that. Then she said she was going to speak to Vanessa and get her side of the story. I asked her to please view the camera and audio so she can see for herself how Vanessa was treating me while with my family watching this. Amy said she didn't have access to that info. She proceeded to tell me that have not received any other complaints about Vanessa that day. Amy said maybe she just had an off moment. I told her that this shouldn't be happening to not even one customer. And many times customers don't speak up when they are being mistreated. I hope the actual owner of this Starbucks finds out that some of his team members are mismanaging his business. Oh and the horchata shaken expresso tasted awful here. It tastes delicious at other...

This place has great product there is no doubt about it but it happens to have some very disgusting racist workers at the drive-through when we were ordering the person working in the drive-through thought it would be funny to act as if she couldn't hear us mind you everyone before us in line did not have this issue then she called another worker and she said that she couldn't hear us either then I basically had to scream for them to be able to hear me then they both laughed so after that I asked if they still had cake pops in a very polite way then the worker responded in a very rude way she had said ”i just told you we do have cake pops” and that just really...

I stop by to purchase Starbucks everyday! From purchasing just coffee or a coffee with breakfast or lunch etc. I’ve gone through so many locations! And this has to be one of the ones I think has poor customer service. One of my visits consist of pulling up through the drive through and having to wait until I said “ hello “ for someone to answer, then the guy starts laughing and continues to take my order rudely like I did something wrong. When I pull up I can see the employees laughing walking up and down I waited 20 mins and still no one came to the window to greet me not even to tell me my...