The Furniture Warehouse — Local services in Palmetto

Just in case, my sales invoice is 5074267. If you think this is just another review and are thinking about investing in furniture with this store, please don't. My congratulations to those that have had a positive experience and wrote about it. I wish I was part of group. 0 stars is a more appropriate review this store deserves, but is not available. I my lifetime, one always comes across situations that require attention, where customer service and quality of the product is not satisfactory. I have never had an experience like the one I'm having right now for the last 5 months with this entity. It reflects down their chain of command, since after my wife and I have been in conversations with corporate, we noticed that the lack of proper customer protocol, apathy and disregard for the sense of urgency in the matter is present even at their corporate level. You would think that they would appreciate us as customers and hear our concerns, after we spent $4,000 in their store and had an issue that could have been easily resolved. Furthermore, an incident occurred in my house with the "Technician" (named Chad) that supposedly was making an assessment and bringing a piece of cushion to replace the one we have been trying to replace for 3 months now. The piece of cushion was marked around the edges in blue and he apparently tried to take the blue off with alcohol prior to arriving at the house, which was still wet and smelled. When we asked about the blue marks, the individual used a inappropriate tone of voice that put both my wife and I under the apprehension that he would actually get physical with me, when he took a step towards me. At that point, I decided to tell him to leave the house and my wife recorded the incident. It took exactly 7 weeks for the love seat cushion to rip and the arm rests to cave in, in a piece of furniture that we sat 4 times, since this is our formal living room and not at all where we spent our time. The furniture looks like an old piece and it might even be recycled. Since then, several calls to corporate with Carol, Laurie and Meg. Finally, I decided to intervene and call Carol, who did not do anything to resolve the issue and was not interested in hearing what I had to say about the incident. She further stated that I was within my right to seek a legal resolution to our problem. I proposed to purchase another set that would be better in quality even if it meant paying MORE MONEY, in an effort to resolve the matter. I placed one last call to the store manager Taj and the person that took the message indicated that the manager would be in the next day. Our purchase date was 11/23/18.Today is 4/22/19, no resolution to the matter and we will pursue our options depending on the call from the store manager. Certainly, the legal implications and the incident that occurred on Saturday, have not created a sense of urgency enough for them to take an appropriate action, until we actually seek...

My husband and I saved up and went shopping for a new sectional. We had a budget of 2-3000 and after going to virtually all the local furniture stores we settled on a sectional from this store. Our in store experience was great. We were sold on the premise that it was the perfect family couch. Really tough and with the additional insurance all damage was covered. We weren’t pressured by the saleswoman when we said we wanted to come back to make the purchase. She was really nice. The couch was delivered and setup as expected. Initially we were thrilled with it. Not too long after one of the pieces started to get a rip on the side. Then a support beam across broke. This chair is the most used chair but we are not rough on our furniture. Dogs are not allowed on it and are locked out of the living room when we are away. The top of the seat cushion started wearing a patch as well. I was thankful that we paid for the insurance for this reason! We were told it would be easy. Repair or replace policy. An extra $33.34 per piece. Seemed worth it. I called in a claim. They said someone would be in contact. A few days later I received a call and was unable to pickup as I was at work. When I called back; no answer so I left a message. On went the phone tag. Eventually I gave up. A few months later as the patch got worse and the chair continued to deteriorate. I called again. Repeat phone tag. Gave up again. Now, of course just a few weeks out of warranty, the handle to release the foot rest has snapped off. So I call again.. third times a charm right? Wrong! I was told that the insurance only covers accidental damage and nothing mechanical. Since we are now out of warranty that it’s not covered. I could get the tear in the cushion repaired or perhaps the patch but with the mechanical aspect being broken what’s the point? Super disappointed. The $200 we spent for the insurance could’ve been saved. That is close to the retail to just buy a new piece outright. I’m certain freight cost will be absurd. Super dissatisfied and disappointed. We should’ve just gone with another store and spent the extra $6-800 for a higher quality product. I had a similar couch before this one from Rooms To Go. It was 12 years old and barley showed any signs of deterioration. I still have two bed frames and dressers from them. They were expensive but well worth it. One bed set is nearly 20 years old and the other is 11. Apart from some scratches are still in very good shape and work perfectly. The 20 year old set is has been in the hands of my now 5 year old for 3 years and she hasn’t even managed to damage it. The savings just don’t...

I ordered a living room set and was completely happy with what we ordered and the sales person at the Ellenton location. She explained that I could take delivery of part of it now and receive the rest later and since I was living here alone at the time I was OK with that.

The love seat got delivered at night time and I didn't have a lot of lights in the home just yet. It took me a few days, but when my family got here and we were arranging the home we noticed that there were dents on the couch and one corner had a slight rip in it and the other corder looked as if it were about to rip.

Then the other furniture was delivered while we were moving in. I literally had hundreds of boxes scattered around my home while the guys came in with the couch, chair, and other decorative furniture... We signed for the furniture and they left, but almost immediately we noticed that there was a stain on the chair.

I called the office and spoke to a woman who asked me to send pictures. "oh wow" was the response that I got from her. They agreed to come out and replace the couch. It took a week or so for them to set up a delivery time. I am easy going, I have worked in retail, I was not pushy, because they were going to make right on the furniture.

The guys got here to take away the furniture and said that since I have a dog and there were food crumbs on the couch that they could not take it away. We live here, we have a dog and 2 kids. Food crumbs and dog hair are a way of life for parents of a 2 and 5 year old, but there was nothing that could not be brushed off. The men refused to take away the furniture.

Here is my big gripe. The chair is never sat in and the stain has nothing to do with the furniture. The chair has a tear and a dent in it like they had it leaned up against something for months. Neither has anything to do with a dog or some crumbs.

As I said in many years of retail I know what it is like to be on the other end of the phone. I treat the Janitor the same way that I treat the CEO. but this is unacceptable. I tried to have a conversation with the rep in the office, but that got me no where. When the service people called back I refused because I will not spend time waiting around again.

BUT TO BE CLEAR PERFECTLY CLEAR. My sales experience was great, my sales woman sat on the couch with me, looked around with me, found me a discount, and more, but I will never step foot in this...