T-Mobile Authorized Retailer — Local services in Palmhurst

I went to this T-Mobile store to purchase a new iPhone and I was told that they currently have a "bundle package". The employee presented the package by making it seem as if a phone case and a phone screen protector would be free with the purchase of a new phone. I do not recall the exact words she used but she said something to the effect of "with the purchase of a new phone you get a screen protector and a phone case". The employee never disclosed that the phone case and screen protector would be added to the monthly payment of the phone and she failed to disclose the price of each. After the employee completed the transaction she placed the receipt in a bag along with the phone. Before leaving the store I checked the receipt and noticed that I was being charged $40 for a screen protector and $40 for a phone case. $80 is an extravagant amount for a screen protector and phone case when both of these items can be purchased at Walmart together for less than $20. I kindly requested that the screen protector and case be removed from the phone and from the transaction, which the employee did. Lesson learned: always check the...

I would give them a zero if i could!!!! One of the WORST places i could have ever decided to get service from. They NEVER have a MANAGER OR ASSISTANT on duty when it comes to questions regarding a billing statement THEY CHARGED YOU FOR or just general information. Went looking to purchase a device and ended up getting myself into a whole lot of mess. They lure you with special offers and then TRAP you with a CONTRACT after you specifically said you only want to purchase the devices and no contract. I've been finding myself in the need to go in person each month since I joined them because apparently they set a price and then then it magically changes to a higher amount. Overall extremely inconvenient and disappointing experience. Now I HAVE to be with them for two...

They’ll leech and do whatever they can to get as much commission from you as possible. They’ll add insurance for your phone and not mention it, add accessories for “free” and add lines without your permission. You trust them because they’re supposed to be the “experts” just for your bill to show up and have everything listed as “financed. They’re not pushy about stuff either which makes them seem genuine about helping you, they just do it without your knowledge and hope you don’t ask too many questions in the end.

Went to the T-Mobile store in downtown Mission, and turns out the Palmhurst and Peñitas T-Mobile stores always get complaints, as they are third party stores and not with...