Ashley Store — Local services in Panama City

Aaron was amazing…BUT…. First, We were trying to make a decision on which couch set and which company to purchase from. He was so patient and even agree to come in on his off day to assist us, because it was my only “off day”. Truly satisfied with Aaron so, Thanks Aaron for your help. On another note, our delivery experience was awful. The worker did not deliver as scheduled and I had waited all day. That part was understandable because we experienced an unexpected (literally at 4:45pm) rain shower. So, the delivery guy called us and said he could deliver first thing tomorrow morning (which would have place delivery on a Sunday). I explained that it would have to be first thing in the morning, no later than 8:30am or we would not be home to receive due to we left for church each Sunday early for Sunday school, then Sunday Service. I also advised we would not be back home till after 3pm. This was our usual Sunday routine (lunch with family after church). He said, “Ma’am, I’m at your service and will come whenever you tell me”, so everything looked good and we made the arrangements for him to arrive at 7:30am. When he didn’t arrive I called him on the cell number he gave me and asked if he would “be here by 8:15” because we would wait. He stated that he had deliveries before us and that he would not get to us before 12pm or 1pm. I explained that we would still be out, as discussed the day prior and he said he was doing me a favor and couldn’t come at 3pm because he was taking off then. He said I would have to get with Ashley’s to rebook my delivery (and mind you we had already waited several weeks to get it delivered already and currently had no furniture because we were instructed to move the old furniture out prior to the scheduled delivery date.) The truck then arrived, unannounced at our house at 8:45am and as we were already in process of leaving. I explained we were already leaving and He said We “missed his delivery window”. The man continued to harass me and text me for the next few hours about how he was “doing me a favor”. I explained, “ why didn’t you just communicate in the beginning” what he was willing to do as far as delivering? He was awful. I then got an alert that showed he had originally put my delivery time in at 9am, when he knew full well we would not be home. What the heck? I don’t know if he just wanted it to appear like he “tired” so he could receive overtime hours from his job. We did eventually get everything delivered but the whole harassment issue was not worth the money or time I spend. We spent over $4500 in total with them only to be harassed by the delivery man. He was very disrespectful and rude. He even showed up with a broken foot which also caused concerns. I reached out to the corporate office and explained all of this and they basically said there is nothing they can do. They said they could issue me a max “gift” of $50 credit on my account for my grief/ time. Honestly, that’s also insulting. I told her ASHLEY’s should take the time to train their workers’ on how to interact more professionally and also voiced my concern about them sending an injured worker to my property, literally in a foot boot to carry in my new furniture. They put me at liability if he injured himself further on my property while carrying in the large sectional/ couches we had ordered. That was unacceptable. Very disappointing interaction with her as well. No accountability or apologies at all. A sales rep from toe actual store location did return my call on Monday and admitted to me that they have complaints about the “delivery” experience all the time. Again, ASHLEY’s needs to focus at least some of their funds on training, at...

I had one of the worst experiences shopping at Ashley Furniture. My boyfriend and I spent $3,600 on a couch, and while the initial purchase went smoothly, the delivery process was a nightmare.

First, the signage in the store was misleading. The pictures showed the entire couch, but the prices only reflected the cost for a two-seater or three-seater. When it came time for delivery, I scheduled it for Saturday, February 22, and received a confirmation text stating I would get a delivery window two days prior. However, I never received that notification.

After reaching out to the sales representative, I checked the delivery link, which now indicated a rescheduled delivery for Thursday, February 27. I was never informed about this change. The sales lady kept saying it was odd and promised to update me the next day, but I heard nothing.

When I followed up, she mentioned she had emailed to request a later delivery around 4 PM, but she made it clear that none of this was guaranteed. I arranged for someone to be at our home to sign for the couch. Then, I received a text confirming delivery for Friday, February 28. Frustrated, I didn't bother contacting the sales lady again.

When I called customer care, I was told I had never been scheduled for either of the days I had confirmation for, only the Friday. This was infuriating, especially since I had confirmation texts and had spoken with a representative on Monday, February 24, who confirmed the Thursday date.

Finally, when the delivery team arrived, they were an hour and a half early for the scheduled time of 12 PM to 3 PM. I directed them on where to set up the couch, but they set it up backwards. When I politely pointed this out, they rudely responded that they would fix it.

Overall, the sales representative seemed more interested in making a commission than providing quality service. This entire experience was so disappointing that we will not shop at Ashley Furniture again. If I could give zero...

Christopher (Chris) Murphy was an amazing sales associate. After visiting 5 other furniture stores and either not finding something that fit our design/style or being overwhelmed by sale driven associates, my Wife and I were over the whole process and defeated. Chris was very kind as soon as we walked in, and I think he could tell we were tired and hopeless. He did not swarm us. He actually gave us space to browse and discuss options and opinions together. As soon as he left we saw a bed that fit our ideas and got hopeful. We wondered the store and had 3 great choices, for beds and couches. I actually thought Chris forgot about us and mentioned his name in conversation, as i did he "just happened" 😉😉 to walk by to answer our question 😆. He insisted we try the furniture and take our time. From that point on, I noticed he was always near us, just wanted us to make ourselves comfortable and free to look at our own leisure. We found a bed frame, nightstands, and couch that we really liked (at a great price!). What sold me on these items was Chris's knowledge. Without looking at any of the tags, he knew the name of every product we mentioned along with additions/ matching items. He listened to the colors we were using in our house and helped us find a matching living room lift-top table that my wife loved, but was not on display at this location. It was a breath of fresh air to have such a great associate to work with and to have the freedom to look around without any additional pressure, especially since there were so many great options to weigh! At the very end, he showed us a great deal on a dining room table and chairs to match our furniture and told us end dates on current sale prices.

I think we will be back visiting Chris again pretty soon 😅 Thank you for helping us decorate...