Best Buy — Local services in Panama City

We had a terrible experience with another local appliance company, and decided to order a washer/dryer unit from Best Buy based on recommendations from locals and store reviews. We were hoping our experience with Best Buy would be easy, customer-friendly, and better than what we experienced elsewhere. We were very wrong - I will NEVER order an appliance from Best Buy again. Our initial experience was okay, we had to wait several weeks for the unit to be in stock (not Best Buy's fault), to have it delivered. The first delivery went well, and the delivery/install technicians were very friendly. Unfortunately, the unit that was delivered was defective as it kept leaving oil stains on our laundry - again, not likely Best Buy's fault. HOWEVER, the process to get a replacement unit was PAINFUL, with many phone calls, long wait times just to be transferred again and be put on hold again. Eventually, I was able to speak with someone after hours and hours of attempts to schedule a delivery of another replacement unit. I had to wait WEEKS for their availability to deliver, although the unit I currently had that they delivered was defective. Finally, delivery day of the replacement unit arrives and the window for the technician to arrive was between 8am-11am CST. After 11am with the tech being a no show and no contact, I called Best Buy just to be transferred, have another long wait time, and be told they are unable to contact the technician and get an ETA. I was told I was the next customer on the route, and that he should be there definitely by 1pm. They supposedly left him a message to call me asap. Well, after another hour still no contact from the technician, I have to CALL AGAIN (and wait again to speak with someone), just to be told the same thing - I was next on the route but they were unable to contact him to get an ETA. They supposedly left him a second message. Well, it is now 7 hours PAST my appointment window, still no call from the technician OR Best Buy regarding my missed appointment, so now I am at the mercy of calling Best Buy back, rescheduling my appointment and going thru this very difficult and disastrous process AGAIN. I can only hope this doesn't happen next time. Once the replacement unit is installed, I am DONE with Best Buy. BUYER BEWARE!!!!

UPDATE: Best Buy was another no-show for my SECOND appointment for the replacement unit, without any explanation as to why. I asked to speak to a supervisor multiple times, and received a rejection each time that no one was available. I asked for my case to be escalated with NO CALL BACK, we emailed the regional manager in PCB for assistance with NO RESPONSE, and of course the local store is not accepting phone calls. The Customer Service reps for the National line are incompetent and clearly ill-equipped to handle customer issues. I am filing a charge back claim with my credit card company for a full refund and am filing a complaint with the BBB. Please save your time and stress and DO NOT order an appliance thru this company! They...

As an electronics professional, I've had numerous experiences with Best Buy stores over the years, both as a consumer and as someone in the industry. Here's my concise review of Best Buy:

Best Buy is undoubtedly one of the go-to destinations for electronics enthusiasts, offering a wide array of products ranging from smartphones and laptops to home appliances and entertainment systems. One of the standout features of Best Buy is its extensive selection, catering to various budgets and preferences. Whether you're a casual shopper looking for a basic device or a tech aficionado seeking the latest innovations, Best Buy typically has something for everyone.

Another notable aspect of Best Buy is its knowledgeable staff. While this can vary from location to location, I've generally found Best Buy employees to be well-trained and capable of providing helpful assistance. Whether it's answering technical questions, offering product recommendations, or guiding customers through the purchasing process, the staff at Best Buy often go above and beyond to ensure a positive shopping experience.

Moreover, Best Buy's price match guarantee and frequent sales and promotions make it a competitive option for those looking to snag a deal. The store regularly offers discounts on popular products, and their price match policy ensures that customers can shop with confidence, knowing they're getting a fair deal.

In terms of the store layout and design, Best Buy typically maintains a clean and organized environment. Navigating the aisles is relatively straightforward, with products neatly arranged and clearly labeled. Additionally, the store's displays and demo units allow customers to interact with products before making a purchase, which can be especially beneficial when buying electronics.

However, like any retail chain, Best Buy isn't without its drawbacks. One common complaint is the upselling tactics employed by some employees, which can come off as pushy or aggressive. While this isn't necessarily unique to Best Buy, it can detract from the overall shopping experience for some customers.

Furthermore, while Best Buy offers a wide selection of products, it may not always have the most competitive prices, particularly compared to online retailers. In today's digital age, where convenience and price comparison are paramount, Best Buy faces stiff competition from e-commerce giants like Amazon.

Overall, Best Buy remains a top choice for electronics shoppers, thanks to its extensive selection, knowledgeable staff, and competitive pricing. While it may not always be the cheapest option, the convenience of brick-and-mortar stores, coupled with Best Buy's commitment to customer service, makes it a reliable destination for all things...

My experience with BB has been a nightmare from the beginning to the very end! If this gets long I apologize but it does matter because of all the customer service hassle. There is NO customer service in companies any more first of all. They simply do not care. My LG refrigerator went out after only 6yrs. I was going to fix the compressor but it would take over a week to have someone get here. Why not just buy a new one. My home ins(Old Republic) would reimburse me most of the cost. Went to Lowe's. Nothing kept in stock anymore. Absolutely nothing! Came home got online called BB. After over an hour I finally had a refrigerator. All the ones I had picked could be delivered by Aug 8th. Oh great I thought. Then the last step the agent would say "oh I'm sorry that's not available in your area" what??!! But did order one(not the one I really wanted) and she said "it can be delieved Aug 12th! What??. What happened to the 8th. My broken refrigerator could be fixed on the 7th. But I was SO frustrated by then I went with it. I kept getting notices of delivery times. First few days 7::30 am to 7:30 pm then the last 3 days 10:30- 3:30. Today went into my app and it said to "schedule your time?" So it took me to a calendar and today was NOT available until August 20th! I immediately called the 800 number but still connected called the store. Started telling her the situation and the 800 number buzzed in saying to hang up and he was someone higher up. Now in between this time I had gone INTO our local store to just see if I could push my delivery date up. A young man told me NO because the truck doesn't arrive until Friday(Aug 8th) My delivery date the following Tuesday(today 8/12) I said OK.:( Then showed him the model I really wanted and could I get that one. He said NO we can't even get that one. I said "what?" Yeah,LG pays us to keep their models on DISPLAY!!!!" I told him WOW that makes Best Buy AND LG look bad. Would that fall under deception? False advertising? Oh, here it is but you can't get it??!! SO, here i am this, am talking to management telling me he doesn't know WHEN OR IF I'll EVER get my refrigerator but he'll expedite it. Don't think so. I told him I'm jumping in my car going to Lowes and buying.one. In 20 min I was giving them my Lowes card! DONE! Even told them the hell I had been through. Didn't have to pay a hall away fee either like I did for BB. The BIG PLUS, I got the refrigerator I wanted. For a great price. So maybe I should say THANK YOU. However I won't be walking into your deceptive store anytime soon! I give you...