JCPenney — Local services in Panama City

We went to Penney’s on Oct 19th, finally decided with the woman working in the jewelry area to order a pair of earrings on line that we were “assured” would be mailed to us by Oct 27th. We paid for the earrings and had a receipt that the register cut off part of the information but the employee said we had still could see the important info. The print on the receipt was so faint in areas (such as the order number to track the order that we had to hold a light up against it to see the number). When the assured arrival date came and went I contacted the online customer service and was told we needed to be more patient and wait till Nov 3rd. I asked then why were we told we would have our order by Oct 27th and the online person never commented on it, she just kept saying we just needed to be patient. So we waited till Nov 3rd and still did not receive our order so we contacted the JCP online customer service again and this time we are told “old we guess by now this means your order was lost in the mail and we will issue a refund that will take 3-5 business days. We went by the Penney’s store to see if maybe the order was sent there and told the woman in the jewelry area our experience, showed her the receipt and she had another woman look and while we waited she wanted to joke around, and show us more expensive jewelry “just for fun” (showed us a $7000 ring saying what a good deal it was). The 2nd woman returned saying our “order wasn’t there, sorry”. That was it. They were nice but there wasn’t any effort to fix their stores or interest in helping us (the earrings were for our daughters birthday). JCPenney’s used to be a great store but boy has it gone DOWN HILL! We will NEVER shop here again.

In response to Penney’s reply: To be clear, this isn’t just about the service in the JCPenney’s here. It did start with the half readable receipt we were given at the store when we originally made the order. But first online customer service person we spoke to was completely unhelpful in fact she was very rude and showed so desire to help us. She just repeated told us we needed to be patient. The second online customer service person was polite and apologetic, but again offered no help except trying to order it “again, and Hopefully it won’t get lost the next time”. The lady’s inside the Penney’s in Panama City were polite but didn’t offer any solution to the missing order, it seemed like “we are sorry this happened”. But again offered no solution to our problem. So it isn’t just the store here, it’s also the online customer people. And there will not be a next time, we are DONE with shopping at Penney’s. This is the first time a order was lost BUT this IS NOT the first time we have had...

I'd give a negative 5 stars if I could, but I will say just absolutely poor management and customer service at this location is really sad! I took my 83 yr old mother in law in to do some Christmas shopping this past Thursday. She found a gold plated 18 inch necklace to go with a charm she was given. Plus, 2 pairs of earrings. She asked if she could have the jewelry boxes to go with them the worker said No, but you can buy them, my mother in law said oh, no I guess not. The worker proceeded to put the earrings in the bag, not even tissue paper around each item apparently forgot the necklace which we didn't realize until we got home, we searched the car & everything. We called before they closed to let them know when we got home the necklace was not in the bag she had purchased, since it was almost time to close we couldn't go back up there. So my husband went back on Friday, spoke to a manager of some sort, who was less than helpful. He said they would have to look at video footage it would be 2 days and get back to us. So, here we are Sunday afternoon and nothing, no call, so we decided to stop in and get either a refund or the necklace. The girl that finally helped, was less than professional or have any customer service skills whatsoever. She said can't do anything until Monday. I said we were told today. She started to argue with me, rude and mouthy & told my 83 yr old mother who can barely see, hear or walk to go look and see if she could find the necklace in the mangled jewelry department. First of all, it's not her nor my job to look through your inventory, the floor manager had a scanner to easily look it up, they had since Thursday/Friday to do this. My husband was in there an 1 1/2, and nothing resolved over a $34.00 reg price purchased at sale price $13.80. They pretty much accused her of stealing. All the while instead of checking the inventory to see how many they would have, after accusing her of theft, my husband there Friday & this entire time not doing their job but making us go search their items! Yes, they put it back in their inventory, whose the thief? So disappointed, and will not shop JCPENNEY Panama City, Again! Way to go, way to lose a customer! Lazy, incompetent & rude!! Sorry but NO THANKS!! I've worked in customer service for 30 yrs, would never EVER Treat or speak to a customer...

I have been a long time customer at the Panama City, Florida JCPenney location but I won’t be back. My husband purchased a ring for me, for our 10 year anniversary. After 2 years of wearing a ring sizer on it, I finally took it to JCPenney to have it sized and saudered together. When I left it, I was told it would be 3-4 weeks before I got it back. I really did not want to part with it for that long but for them to do the work I had to. I was told it would be back January 5, 2024. I dropped it off on December 5, 2023 and as of today (January 15, 2024) I still have not gotten it back. I went in the store on Friday January 12, 2024 to check on it and I was told it wasn’t back yet so I asked to speak to a manager. After speaking to the manager, she made it sound like it was taking so long cause of it being close to Christmas and the 3rd party jeweler is very busy at that time. She told me that Kayla would call the jeweler and find out about it and call me with an update on Monday January 15th. Kayla ended up calling me later that afternoon (Friday January 12th) after I left the store. She assured me she would call the jeweler on Monday and get back with me. It’s Monday and I never heard from Kayla but I’m hoping it’s because today’s a holiday and the jeweler may not have been open. Kayla also told me that my ring was not sent off till December 17, 2023. So basically, my ring sat at that store for 9 days before being sent to the jeweler. WHY would you tell your customers it takes 3-4 weeks when almost 2 of those weeks the ring is still at JCPenney’s.. Like I told the manager, I didn’t want to leave it for 3-4 weeks, if I would’ve known it was going to be 6+ weeks I sure would not have left it. I wish now I would’ve took it to David Scott Fine Jewelry like I did my 1st marriage / engagement set. I am not a happy customer at all and I will NEVER purchase another piece of jewelry from JCPenney!!!! JUST BE HONEST WITH...