The Home Depot — Local services in Panthersville

Do not buy appliances at Home Depot without expecting a nightmare from rescheduled deliveries to terrible customer support.

I bought a fridge about 40 days ago, they first said shipping would take two weeks.. fine, not good but not a deal breaker. The night before delivery (after I had already taken off work to receive the fridge) they cancelled the delivery and rescheduled for two weeks later.

Two weeks come around and the fridge they delivered came and was dented and scratched but I just bought a new home and couldn’t wait any longer. I told them to install it and after a discussion the delivery guys said Whirlpool would send me new doors to install. Fine.

After the 24hr cooling period on the fridge it didn’t get cold. I’m livid at this point. I call Home Depot and they said it’ll take ten days to have a technician to come and look at it and if the technician deemed the product broken it would take 5-7 weeks to get a replacement.

This morning (when the technician was scheduled to arrive) they call and ask what the appointment was for. Apparently they scheduled the appointment with delivery guys rather than techs. So after speaking with the customer service again they said they messed up and to expect a different technician to come and inspect the installation.

The best part is, I asked for just a replacement at this point and HD said it can’t happen because I didn’t request one within 48hrs of delivery (which I did inquire about but was told to wait on inspection). This is absolutely atrocious customer care. Do NOT purchase appliances through any Home Depot. I’ll be buying any and all home improvement products at Lowe’s now. Get it together, HD. I’m terribly...

Went into the home Depot and went to the paint department the paint department is down in the young man in the paint department Joe I believe his name was told me that I was s* out of luck did the paint department was down and they couldn't match anything that was the end of the story so it took me an hour to get over here at $150 an hour another hour in your store at $150 an hour and I come up with nothing because your paint department don't work it took six associates to finally get a manager who showed up at the front with no identification on no home Depot garb he's the manager assistant manager he has no idea about his paint department because he's unaware it took six people to get him to the front when you go to customer service and ask for a manager they tell you know they think they can solve the problem why would I be asking for a manager I have stock in home Depot and I just want to let you know that I'll be selling some more off tonight and I will be going to Lowe's from now on from you not being able to do your job properly customer service wise what kind of manager shows up at the front desk in his street clothes with no identification I asked him for a card and he disappeared and never came back LOL 😭 this is your customer service this is your manager service this is why you're losing money hand over fist no worries me and my billion dollar company are going to get our supplies somewhere else from now on home Depot you've been fired and I can't imagine anybody shopping with you with your customer service at the level that it said at...

I visited this store for the first time in a long time in July 2024, around 12:03 p.m. I was VERY surprised it was still open for business. I came here just for 3 items however, those items were all in 3 different areas and not on the shelves, and was way above. I had to stop a lady(who had a nice island like accent and was very professional and truly went above and beyond by the way), who then got me some help by finding someone who drives a machine & unfortunately, this required them to block off the area etc and divert ongoing shoppers. What was supposed to be a 25 mins run to this store, almost turned into a hour and 53 minutes. Some of the members of management, including Shelley and Tanya had some attitudes that they tried to hide, they are speak to people in a very condescending manner and need people/customer skills it’s sad that people can just move up to become managers in an organization due to their tenure, without really being educated on the art and science of customer service!!! Those workers often look extremely overworked and undervalued and I’m sure this billionaire company does not people these hardworking and honest people, a LIVING wage. I can image how high the turnover rate is because more than likely, the management team pockets heavily on bonuses from the hard MANUAL LABOR from these workers. I hope young people do not waste too much more of their time working for a company who does not care nor value them and go spread their wings somewhere else or start their own business....