CVS Pharmacy — Local services in Papillion

Most of the time I've had no problems with this locations. Today was the last straw. Rachel, the pharmacist at the time, was expecting me to sign for a prescription that I was not picking up at this location. I mentioned this multiple times and it was as if she was a broken record, saying I'm sorry it's confusing but we do not have that prescription here today. Multiple times I told her, I understand that. That's not my issue. I wouldn't want to sign for something I wasn't actually getting there. Because of this and another of my scripts being written specifically to dispense with other needed supplies and she saying that was not requested on the script (and I verified with my doctor that it is), I am not going to waste my time here. Maybe they want to instead sell me the supplies to make more money off me? I can only assume given the evidence. Maybe another pharmacy will be more able to read scripts and be able to effectively...

I wanted on hold 10mins then they accidentally hung up on me I called back waited on hold 55mins after picking up they asked if I could wait o quickly said no I was hung up on didn’t matter it sounded like they put the phone down I drove there arrived 30mins later waited 10 mins in line and they talked to me in person instead of over the phone it had been almost 2 hours No apology I had to tell them it’s common courtesy to apologize to get this insincere apology then they couldn’t find my family’s info to refill a prescription which we have been filling with them for months so they said contact Dr. nothing they can do never going back to this location. I get being busy but zero respect or professionalism and big waste of work time for the day to get...

Called in a prescription refill, robot said it would take 4 hours...(FOUR HOURS?!?) To count out 90 tablets?!? Gave up on that day. Made time to go the next day to pick it up. IT'S NOT READY 24 (TWENTY-FOUR) HOURS LATER!!! Said they could have it ready in an hour!?!? This is NOT the first time either! I suppose it's MY fault for still (desperately trying) to get my prescriptions filled here!? These people have absolutely NO sense of urgency, ownership or responsibility!!! Personally I think pharmacist is a rather important contributor to society!? I don't believe "You'll get your prescription EVENTUALLY!" is the...