The Home Depot — Local services in Papillion

These 5 stars go ONLY to the store & specific staff in Papillion (Pat & Craig the deliverers, Nami who called this morning & obviously knew the back story & made sure communication was clarified with the still problematic delivery person_s_ from warehouse) & the delivery supervisor Corey who worked to get my freezer delivered today I stead of another week & probably still no delivery. Pat & Craig both were equally super great & should be given recognition for excellence in delivery, customer service & great attitudes. They took time to look out for the safety of my entry, walls, railing, took doors off & put them back on & didn't scratch anything, gave me the info to not plug it in for so many hours, looked it over, & took the packing trash out. The store did a good job fixing a series of non-deliveries that made me feel I was being dismissed, toyed with & not valued as a customer whatsoever. After two other no shows starting Jan 8th (only one due to weather) I called Thursday at 2 pm to make sure the truck was really going to my house between 2:30 & 6:30 & was told yes. At 6 I called & was told I was number #15 & the truck was at house #12. I called at 8 as I still had not gotten called with the 30 min notice they were on their way. The person texted it was rescheduled to Feb 2. I spent the next hour on the phone trying to get help. Then spent the best few hours & next day thinking how I could tell the most locals to not order from Home Depot if they want their stuff delivered within a few months. One friend told me it took a year to get her oven. An in-law has waited over 6-8 months for doors. Others shared their bad experiences. It's not always about availability. It's the problematic delivery system. I still believe that the truck delivery guys decided to stop for the night on the last failed delivery. I would need to see a doctors statement to believe someone fell off a ramp. Why? Because one of the delivery guys called me by mistake today & got the plan for delivery wrong & copped an attitude when he let me know he'd be at my house a little after noon & I'd been told by the delivery supervisor it would be delivered to the store in Papillion & then delivered to my house after 2. The delivery guy said he wanted to be home by 2 so that didn't work. I said I was in a massage as scheduled & would be home at 2, as agreed with Corey yesterday. Nami called & cleared that up & apologized. The guy called again & informed me he'd be taking it to the store. Two more calls as I was supposed to be getting a massage for pain relief, it was settled it would arrive after 2pm. Nami also called to let me know the truck from Papillion had left. From that point on the delivery was a breeze. This is why people can go postal & how little old lady Sunday School teachers can start using very bad words. I worked hard Thursday night to get ahold of Corporate doing everything I could to not have to wait another week. One person on the help hotline even told me the warehouse had no address. I found the invisible warehouse and was going to drive there in person and look people in the face, but then after insisting on the phone to speak to a delivery supervisor, I got to talk to Corey. He was polite, and because of his effort & the store doing what I'd asked for a few times from the delivery people who said it wasn't going to happen, I now have my freezer. I probably will never buy another appliance online through Home Depot just because that delivery experience was so bad, but at least at this point I'll continue to shop there in person...

What a journey it's been thus far gathering supplies for a project that I had exact cuts and amounts for (simple right!?). The front desk in lumber was very kind along with the Manager in the cutting center which is why i gave it 4 stars and not 1 for a single bad apple. I arrived to pickup my order tjat was paid for at 9am for a pickup time of noon. Showed up and the order was not picked. Immediately the staff got to the order with some wait time as they processed an order that was never sent to the picking department.

After picked, I mentioned that I also needed to have it cut, which I was told to ask for Robert as he was a seasoned cutter and he very well may be... but his manners towards customers was appalling and left me in tears. When I asked for Robert after getting my picked order I was told he had left for the day and would be back tomorrow so to me he was not an option as hoped for. So the staff said I could have the manager do the cuts for me but would need to wait since he was working a lift (happily agreed to waiting). While waiting for the manager, Robert showed up. I had no idea what Robert even looked like so I assumed it was the manager. When I addressed him as such he began to say that a customer requested him (reading his name tag it read Robert). He began to mention that he was working on something else and what did I need. Began to explain to him my project and that I held all the cuts for the wood to be done. Robert refused to take a look at the paper I held in my hand and demanded multiple times that I tell him the exact cuts and out of what when I had 5 sheets of cuts to be made with diagrams. I told him I would need a moment then to figure out what he needs to do. I didnt want to make him wait as he was being impatient, so i told him to leave please ( really hope he has a better tomorrow as life can be hectic).

8min later the manager arrives and asks me what's going? He states he's heard about my order. I explained the situation and really didn't realize there was such a commotion as I just showed up to pickup and get an order cut. Once I explained and showed him my paperwork and explained about the Robert situation the manger was amazing. He gave me Jon Ruff to do my cuts and he was an angel. Super sweet, apologized 3 times to me for the commotion. As we walked out of the store I asked where I should pay for the cuts and the manager put it on the house. Thank you for helping me turn an upside experience...

The Papillion store displayed terrible customer service to my partner and I today. We have PRO account and he is a veteran who served our country for four years after being honorably medically discharged. Just days before Veterans Day, Beverly at the self check out isle decided she wanted to profile and degrade us in front of everyone. We asked if the store could still process the affirm virtual card through the HomeDepot account without the contactless pay on their registers, as other HomeDepot stores have done either through contactless pay or manually entering the card number. We were told no, and decided we would pay for it in full instead of using the HomeDepot advertised partnership with affirm. Beverly continued to aggressively tell us we can’t use the virtual card, we hadn’t even rang anything up so how would have it been possible for use to use the card? We tried to explain to her that we weren’t using that and what we were trying to scan is PRO information and his military ID. She talked over us and called a manager, she also began to search us and our items which was not necessary. The manager and Beverly both decided to tell us that our PRO account and Military discount didn’t apply to the purchase, though we had the items in our online homedepot checkout said otherwise. We ended up going to a different HomeDepot and they not only were kind but let us purchase over $200 of merchandise using our PRO account discount and his military discount as advertised through HomeDepot with no issues at all. My partner by the grace of God has been able to get back on his feet after his service and become an independent contractor and spends hundreds sometimes thousands on a monthly basis. Glad we took Beverly’s advice and went to a different store with kind and...