Schrock Innovations — Local services in Papillion

We have been using your company for several years now and have always received excellent service. We just purchased the Ultimate Upgrade from you and from start to finish your staff has been awesome. We started with Zach. He was so pleasant and patient with us as we asked questions regarding the purchase over the phone. We placed the order but wasn't able to get our computer over to the Papillion Service Center until Sunday. When we arrived, Zach was so attentive to yet more of our questions. Zach then called on Tuesday and let us know that the new computer was ready for us to pick up. We went over and got it on Tuesday evening and chit chatted with Zach some more. On Wednesday I was trying everything out and I couldn't get any documents to print, and all of our favorites was gone!! So, I called, Korby helped me to get my printer set so that I could print, and he also restored my favorites all over the Shrock Desk. It was awesome. Then I was looking for a spreadsheet that I have worked on since January. I could see the spreadsheet but there were no entries made on it. I really wanted to be sick. So, what did I do? I called Korby again. Once again, he helped me get the program that I needed to open my spreadsheet. I am so thankful that you have such knowledgeable staff. Korby helped me with all my issues. We always recommend your company and always will because you are true to your words, and you have the staff that has the knowledge to back up your words. So, please thank Zach and Korby for all of their help and expertise in making our purchase a great one!!! Ed and Donnette Giza,...

I am disabled and recovering from a broken shoulder and ribs...i was trying to install virus protection and them connecting remotely to help me beings was unable to do it myself...after many tries and many codes they said they would send someone to my home beings i was unable to go there and have them get my computer take it back to shop download antivirus and return it home...Parker came I suggested him trying to do it here to save trip back to shop back to my apartment and back to Schrock location...after much hard work and many attempts was a MAJOR SUCCESS!!!!!!!!!..he also checked few things out gave me the good to go!! Parker was extremely patient kind helpful with a sincere heart!! All of them at Schrock spent alot of time with me and was very kind courteous and extremely helpful!! In these times this is hard to find...I HIGHLY RECOMMEND SCHROCK INNOVATIONS TO EVERYONE FOR ANYTHING FROM PURCHASING COMPUTERS...SOFTWARE...COMPUTER ISSUES...EVERYTHING FROM A-Z!!! again many many thanks to Parker for coming to my apartment and being extremely professional kind and caring and all at the shop that so desperately tried to help me!! I can NEVER THANK THEM ALL ENOUGH!! AND oh yessssss THOR is also absolutely AMAZING...HE IS A COMPANY HOWEVER HE IS AN AMAZING PERSON THAT GOES ABOVE AND BEYOND TO...

I called Schrock Innovations today because my computer locked up on me and the screen went black. I need my computer for a job interview on Zoom tomorrow and was in a panic. I spoke with Korby by phone and he talked me through removing the battery in my computer and restarting it. When that didn't work, he recommended that I bring it in to be looked at. He met me at the door and when he powered up my laptop, of course it powered up correctly. He explained what had probably happened and helped me walk through what I would need to do tomorrow for my call. We also talked about upgrading my system (as my laptop is old and out of date) and he presented several options. I am SO appreciative of his help today! He was calm. kind, and informative and helped me to feel ready for my call tomorrow. I will definitely be calling Schrock, and probably asking for Korby, later this summer/early Fall, when I am ready to upgrade. Thank you for having such great employees who are willing to help someone over the phone first, and have such great Customer Service! Five stars for...