Sleep Number — Hotel in Papillion

Worst experience I've ever had with a company. I specifically asked them if there was any penalty or charge if we decide we dont like our overpriced air matress and the guy said no its a risk free trial... then they're trying to charge me to have their people come take it away. The question i specifically asked was if we dont like it the only money im not going to have returned to me is the mandatory setup fee which is also stupid, and the sales person said yes that is correct. Argued with the store and customer service for weeks before I finally had to dispute it on my credit card which worked. Might be a good bed for some but do yourself a favor and try any of the better and cheaper beds that will give you a full refund for real if you dont like it because theyre confident in their product. We ended up with a purple matress after trying 5 others.

See below their copy and pasted response about their policy that they lie about when...

Have had sleep number for about four years spent a lot as they are not cheap. Went top of the line. Has 25 year warranty. Ha. Prorated is what they do not tell you. Secondly after using warranty and someone coming to my house telling all will be good. Still did not fix the problem. And now they want me to pay to fix it again. And want me to pay shipping. Hmm I would buy a cheap bed before ever purchase another one of these beds from them. Waterbeds were better, even when they popped better. My bed has had issues from day 1. Told them and have never made it right. Was told get use to it. Great sales tatic. I will be getting rid of this bed and making sure all my friends do not ever get 1 without the heads up about terrible service and...

I was ready to spend the $8,000 plus dollars for an adjustable bed and the extra money for the $150.00 sheets & the $179.00 bed protector plus other extras but why spend this kind of money when they don’t even give you the remote control that comes with every other adjustable bed out on the market that cost 1/2 of the price. Don’t believe me go see how much mattress firm cost and all their beds come with a remote at no extra cost. If sleep number cares about their customers they may want to include a cheap $40.00 remote and not bend people over for the small things. FYI... they recommend using the phone app and WiFi to control your bed. Hope you internet...