All American Repair Services, Inc. — Local services in Paradise

Unfortunately the experience with All American has been unsatisfactory. The company was quick to come and demolish half our kitchen due to a main pipe break. There is a severe lack of communication between the subcontractors, CM, estimators and the administrative office. There was never anyone who would take accountability for appointments or deadlines being missed or delayed. I was constantly reaching out to several people to get a timeframe of when parts of our kitchen could be repaired. Hector(CM), Adam(estimator), the "Cabinet Techs", Hernan(the countertop contact) and Lorrie would just point fingers at one person or another as to why there was some kind of delay and error made. The only positive experience I had was with the painters who came and made sure they didn't leave a mess and respected our home and safety of our young children. The cabinet techs left nails/wood shards wherever they were working and sawing. They even used the wrong sized nails(too short) when they installed the cabinets which we later had to have fixed along with other cabinet measurements issues with another company. I was made to feel like I didn't know anything by their cabinet tech whom when I asked a question about the process he responded "I'm a professional and I know what I'm doing". Their cabinet installer used a 2x4 as a filler and didn't think I would notice that the cabinet wouldn't be flushed and also tried to hide their mistake in making an end cabinet wall 0.5 inch short by filling in the grout on the floor. They did "repair" their flushed cabinet mistake in the pictures I posted and honestly I should have said these cabinets need to be redone but I was trying to be nice and just accept the way it was "fixed".

Their countertop installer was unresponsive and I had to constantly reach out to ask about possible material options. In the end we went with English Marble to do our countertop even though the wait was long they communicated everything each step of the way and they had someone help correct the cabinet techs errors from All American. Adam and Hector were both dishonest about saying the submitted paperwork to the insurance to have the water damage stucco repaired on the back of our home saying that the insurance company denied the request/quote. I spoke with our insurance company directly and they said they never received anything and I ended up getting another quote through Raptor painting which was submitted and immediately approved. Be aware this company will not take responsibility for any delays, lack of communication or errors in any timely matter. Anytime I reached out I would have to wait almost a week or more for issues to be resolved.

I was patient with them our kitchen issues started mid January and by the beginning of March after not getting responses about when things would be completed and only the painting and cabinets had been done by this time we moved on with another company. We paid them in a timely matter as well. All American asked for half of the project costs upfront which we paid more than half for them to start working on the damages, we even tipped everyone who came and completed any work. We were reimbursed for the work they didn't complete but no remorse or responsibility taken for the cabinet issues unfortunately. Their offer was we can have the cabinet techs come out almost a week later to resolve the issues after I had already explained the countertops were being installed. Thankfully English Marble and their team was able to help us finish the kitchen project. Please be aware if you choose to work with All American, which I don't recommend that you will need to constantly ask them and be on top of them to get work completed and be...

All American Repair Services has been a complete nightmare to work with. I usually only write reviews for companies if I have something positive to say, but my experience with All American has been so terrible, that I feel compelled to share my experience in hopes of saving someone else from the headache. We hired All American Repair Services to complete a small mold remediation and repair in our kitchen. That was 6 months ago. The work is still not complete. The initial remediation went well but it took months for them to take down the plastic and start the repair work and the repair work has been a disaster. I call the office multiple times a week to ask when someone is going to come finish the work. Sometimes they show up, most times they don't. When someone does show up, I've been told several times that "I don't do this work. You will have to call the office and have them send someone else." Meanwhile we have received a certified letter from their office that they are going to put a lien on our house because we haven't paid! The work is not finished! Trust me, I can't wait to pay the invoice and be done with this company (and able to use my kitchen again) but the work needs to be complete. Also, they send us the lien notices without any other communication. It's also ridiculous because I speak with the office multiple times a week to inquire about the job and when it will be complete. Every day when I speak to Lorri in the office, she is nice and shocked it's not finished and says she will call me back and send someone, but the work is still incomplete and we just received a second harassment letter they were going to foreclose on our house. It is mind boggling the lack of communication and disconnect. It's also insane that I speak to Lorri multiple times a week and she is aware the work is not complete and said to ignore the first lien notice, but it is her notary stamp on the second lien letter! I will attach photos of our kitchen and the letters as warning to anyone reading this review. I also will attach pictures of the post stamps because it shows the invoice was mailed 1 day before the lien letter. 1 day. And, I must reiterate the invoice is for work that is not complete. And that they know is not complete. I will not sign and certify that the work is complete until it is, and I will not be bullied into doing so with their predatory tactics. I just read someone else's review that had a similar experience. I wish I had seen that review before we hired them. To finish our cabinet doors, we even had to hire a second company to come out and repair the work All American delivered. They also did a terrible job with my backsplash and scratched up all of my marble counter tops. I could continue with more details of this ridiculous saga and I wish that I had started documenting with photos sooner so I could share everything we have been through in painstaking agonizing detail, but it's just more of the same. This is an awful company and after I finish this review I am also filing a complaint with the BBB and contacting my attorney. Also, I recommend checking this company's YELP reviews. There are a lot of bad reviews. Not a lot of negative reviews on Google but YELP is full of All American Repair Service...

They were recommended by my insurance company in October 2021, and were sent out to do an estimate on the damages done on my property. They submitted a cost to complete the repairs, but then they scheduled my repairs to be done in January, I had to call them in January to see what was going on after they failed to show up on the day they scheduled. They came about a week later and fixed the 1' section of the roof drip edge. The estimate also included a new back patio awning. All American initially submitted a bid for the patio awning and drip edge, but then they hired a sub contractor to do thepatio awning work. The sub contractor didn't submit a bid to my insurance initially, even though All American said that they did and once they did, the bid was significantly higher than the bid All American submitted. I had to reach out to All American and tell them that they need to submit the new total to insurance, which they say they did, but insurance told me that they never received it. Then when insurance did receive it, I didnt hear from All American repair on when they were going to do the patio awning. I had to call All American 3 different times, each time they said they would call me back, the first 2 times they never did. Finally when they did, they informed me that the price of the patio awning went up again about $2500 from the price they gave me, stating they had to add in their profit. Insurance only paid me 1/2 of the 2nd total submitted and would not release the other 1/2 of the depreciation until the work was completed. I could not complete the repair because I now cannot afford to. The bottom line is this, All American is not a very efficient company, they basically left me hanging now to try and find someone else to complete the repairs, which they also told me nobody else would be able to complete the repairs without waiting another 9 months. They are poor at communication with their customers, they never even sent a contract until 7 months after the incident occurred with the needed repairs. I absolutely do NOT recommend...