Bergen New Bridge Medical Center — Local services in Paramus

PART 1: (8 months ago, Google keeps telling me P1 doesn’t show up.) If I could give this review a -1 I would, just off the front office staff alone. My initial appointment with my psychiatrist went well from what I experienced the ONLY time I’ve actually been able to see her. However, because of the unprofessional RUDE front desk staff I haven’t been able to see her in over two months. To start, they all look at you like you’re “crazy” and look “scared” when you enter. Listen, if you don’t like your job and clearly don’t want to help those of us who are seeking competent care and services DO NOT work in this field and leave. You cannot work around very vulnerable individuals who need responsible care and a respectful environment. After my first appointment, one of the coordinators made another appointment for me, however, the only issue is that she wrote 3:45pm on the appointment reminder card and 12:30 pm in the system. I didn’t know this until the day of my visit. When I walked in I pre-checked in which is an absolute waste of time to begin with. Anyway after going inside I told the same rude and disrespectful woman who I’ve had the “pleasure” of talking to twice already my name and date of birth as well as time of visit. She then proceeded to tell me that I missed my appointment and that it was at 12:30pm. I told her no it was not I have the card the girl who made my appointment Autumn gave me at home and it said 3:45pm. She told me that she didn’t know but that there was nothing that could be done because I missed it. That in itself pissed me off because NO I DID NOT MISS MY APPOINTMENT you guys don’t know how to make a proper appointment and then want to blame me for that??! Yeah no. I then asked for them to reschedule not that she even asked.. and then the power went out.. talk about outdated and absolutely ratchet. Anyway, I asked to speak to Autumn who was in the back and explained to her what was going on. And although she has been kind to me the times I’ve spoken to her and tried to help I’ve been screwed over twice already and kindness alone can only do so much. She apologized which I appreciated and took fault for what had occurred and told me she would call me tomorrow (Friday ) for the quickest appointment possible before next Wednesday as I had to leave overseas. She told me that because it was on her that she would have to double book my doctor if she had to which I appreciated because it showed urgency although I felt bad for the doctor. However, next day no call or voicemail. I called and spoke to someone named Ana who was told me autumn was off and the doctor was on vacation until next Wednesday… the day I was scheduled to fly out. She told me she was going to double book the doctor for Wednesday at 9am before my flight as that was all she had and I of course took it because I needed to see my doctor. I got very sick with the flu and when Wednesday came I was a mess I felt horrible but STILL went to my 9am appointment because I needed to see my provider. I went with a mask and all and even called to let them know I was running 4 minutes late due to lack of parking which is terrible there as well. Anyway up I go sick as heck do the pre-check in go inside talk to the SAME rude damn lady at the front office tell her my name, date of birth and time of appointment. She looks me up and tells me I can’t see my provider because I was double booked and the doctor would most likely not be able to see me. It’s not my fault that your staff cannot make a proper appointment. She said there were notes and read what happened and that the other girls got in trouble for double booking my doctor as if that was my problem or responsibility. I don’t give a rats ass what you and your staff do behind closed doors. You have one job and that’s to provide exceptional service to those of us who are there period. I told her if you knew I wasn’t going to be seen why wouldn’t you do the proper thing which is CALL the patient beforehand and inform them and apologize for the inconvenience and make it right after...

I’m an employee here, and even the employees get treated with disrespect mainly from the outpatient psych clinic. I had went in for an appointment, was standing there the entire time, and they decided to take other people in front of me. I politely had told her that I was waiting in line and would I please be able to go next. Nataly said “ Well, you were standing right there why didn’t you say anything?” I did not say anything because she was on the phone. As I kept hearing her answer the phone saying outpatient clinic please hold outpatient clinic please hold, etc.. so I politely waited. She insisted she wasn’t on the phone, but that’s neither here nor there. The other lady behind the desk said she’ll be able to take you now. And with a nasty attitude.Nataly said “ If you want, you could just make an appointment right around the corner, and I won’t be able to take you now since I’m on the phone” unbelievable!!!! She made it very clear that she was not going to schedule my follow-up appointment. Not only did she not want to make an appointment for me, she began to get very combative in which I immediately shut it down and told her to stop that I’m not going any further with her. Every time I go there, she either makes a patient cry, gives them endless attitude, and not to mention they discuss patient’s business behind the desk. I’ve given endless reviews and will continue to do so until something is finally done because it’s not fair to the patients. It’s important to be mindful, considering that it is a mental health clinic. First impression is key, and she literally is the face and first person you come into contact with at the psych clinic. This was my first encounter ever with her, but still have been reporting the things that are happening via the director of the dept. It’s not the hospital it’s the people working there that give it a bad name. If we just had friendlier people, we would definitely increase our patient flow.

5/13/24- once again a terrible experience at the psych clinic. I go to check in and I let them know I needed my stickers for this month because one of the nurses asked for it. This is how one of the women spoke to me- “ we didn’t tell you to go back there we told you to wait over here” while she was waiving her finger in the air lol. One of the other ladies there rolled her eyes when I asked for my stickers for this month. I think these people wake up miserable and pissed off. Don’t work here then!

7/17/24 I’ve been calling the operator to get transferred to a certain department for 30 minutes now. They pick up the phone and then just hit the “hold” button over and over again. When the phone picks up, you could hear people talking in the background, and then they just put you back on hold without even answering the phone. The females at the front desk, especially, love to just stand there and flirt with the Security guards. I called to speak to someone briefly about the beautiful ticket I received on my car window for parking on the yellow dotted line. I called the number listed on the ticket to get in touch with security. They put me on hold, and of course no one had an answer. I had asked them as an employee, if there are no spots in the morning to Park, where am I supposed to park. I’m surprised that not one person could answer that question. So why put the number on the ticket to call? Shouldn’t everyone be on the same page? I’d also like to know where I should park if I’ve already searched all three parking lots and there’s no spot. It’s important for me to come to work to clock in to start taking care of the patients and how am I going to do that when there is no parking. I don’t believe parking on the yellow dotted line once in a blue moon is gonna hurt the hospital or cause a severe safety hazard. But if that’s the case, once again, as an employee, I’d like to know where to park. It seems more often, no one knows answers to simple questions. Employees for now should have a pass on the parking until they extend the lot. Because it’s ridiculous. Any other employee...

I was sent here for mental heath reasonings (i threatened to unalive myself but had no true intention, i was just going through a rough patch and needed comfort from my family). I am now suffering from extensive trauma due to my experience here at this hospital. First and formost when i first entered through the ER i was evaluated and i was calm composed and told the truth that i was going through something and said words i shouldnt have, the psychiatrist who saw me for a maximum of 30 seconds said send her to the psychward. I jumped out of the bed and said “WHAT?!” I was terrified and didnt even know what that meant i started crying saying “i just want to go home why are you trying to keep me here i dont understand?!” And she just kept walking away from me and said to the other nurses, “sedate her” which put me in a serious panic. For back ground i was drugged in the past and have a complete terror towards any drugs, i dont even take advil when im sick thats how extreme my fear is. I tried to explain this to them and told them i can calm myself down naturally, i was shaking with fear and a nurse began to walk towards me with two giant needles. I started begging them “please i dont need to be sedated i can calm down on my own im just very overwhelmed by you wanting to inject me, i really dont consent to this please” and 7 grown men (im 110lb female) held me down held my head down on the bed all limbs pinned and someone holding down my chest and hips, i was obviously screaming at this point as this is something out of a horror movie, i had no control over what they did to me. I knew i was out of control of my environment so i decided to just beg to atleast know what they were unconsensually injecting into my body and they just wouldnt say anything all i saw was the blank emotionless faces of nurses jabbing me with needles. They left after without saying anything, im laying there alone after being treated like a wild animal i check my arm and its bleeding all over me and the bed. I wait tears just going down my face, i got up and looked out my door and see a nurse who wasnt part of the tackling me down group, i flagged her down and asked her to please tell me what they injected me with which she told me was 2 doses of vicodin. I wound up passing out and waking up the next day in a psych ward. Cold, scared and confused. I was sent here on memorial day weekend so i couldnt leave after the normal 72 hours, i had to wait 7 full days because the doctors who could sign u off to leave were on vacation. Through my time the staff treated us like we were less than and the #1 rule every person who was admitted there knew was that if you even show a bit of emotion they will say you need to stay longer, the environment made you go crazy & they expect u to act like nothing is wrong. The walls were all white and we had plastic blue chairs there was no color, no activities, just walls. Only thing u could do was sit in the “living room”, walk the halls or wait for food. Which by the way the food was atrocious. this hell hole of a hospital is NO PLACE for healing. Everyone comes out feeling worse than before. On my day of release i was walking to the exit doors crying, the nurse who walked me out asked why i was crying, with her hand on the door about to open it, and i said “i feel guilty im leaving everyone here and i get to leave” and the nurse looked at me and said “maybe if your still this sad you should stay longer” and she took her hand of the door knob. I responded “no please i want to leave please open the door” and she opened it i clung onto my boyfriend on the other side of the door and he just reassured me that i was out that im going home and that im safe now. DO YOU TRULY THINK that a place like this will be good for your child, family member, significant others mental health? Please read these reviews before sending ANYONE to this place. Every time i talk about my experience here i get shakey and my heart beats fast. Even writting this was hard. I wouldnt wish this place on my...