Citi Modern Furniture — Local services in Paramus

I made the mistake of ordering a couch without checking the reviews first. Shortly after placing the order, I came across countless negative reviews about their poor-quality products and unprofessional service. Realizing I needed to cancel immediately, I reached out to their team, who told me that cancellation requests would take 5-7 business days to process.

Well, it’s been 7 business days and counting, and despite multiple follow-ups, I have received absolutely no updates. Their customer support claims to respond immediately, but that’s a blatant lie.

I have already filed a dispute regarding this charge, and I’m still just trying to get confirmation of my cancellation. The lack of communication and disregard for customer satisfaction is beyond frustrating. This company is unprofessional and deceptive.

Save yourself the headache – DO NOT BUY FROM THEM! I regret not listening to the reviews earlier, and I’m warning others not to make the same mistake.

UPDATE:

Recently, they claimed that they could not process my refund because the charge was "in dispute." I reached out to my financial institution to verify this, and they confirmed that this claim is completely false. The merchant has full control over issuing refunds, even while the charge is disputed. This means that Citi Home is deliberately lying to me and attempting to manipulate me into dropping the dispute, which is beyond unethical.

Their refusal to process my refund, despite clear evidence that they are able to, is fraudulent and shady. It’s becoming painfully clear that they are trying to force me to accept a delivery I clearly do not want, just to make it harder for me to get my money back.

This company is unprofessional, deceptive, and clearly has no regard for customer satisfaction. I’m seriously considering filing complaints with the Better Business Bureau (BBB) and the Federal Trade Commission (FTC) due to their...

Initially the sales person in store was very sweet and accommodating. They were very helpful and helping us pick exactly what we needed when it came to a new sofa. Now the real issue is with customer service because now I’m left with a sofa that is two different colors. I reached out to the company to let them know that it seemed like there were two different pieces and we just wanted a sofa that matched. They initially told us they would get back to us, but did no such thing. I was following up weeks later, and told that this is due to the lighting from my window. They then proceeded to send me delivery pictures. I look at this Sofa every day, I don’t need pictures. I have no reason to be dishonest. We really like the piece. We just wanted the colors to match as mentioned previously. Now I’m stuck with a piece of furniture because they refused to actually bring us what we ordered. It’s a shame because having mitigated this issue they could’ve earned not only a 5 ⭐️ review, but...

I do not recommend this place as the customer service is zero to none

I purchased the Amsterdam sectional couch in May 2024. It looked absolutely gorgeous and is very comfortable. But within two months, the color was completely changing. This is not from staining or unusually heavy use. Simply from sitting and laying on the couch, normal use that couch is supposed to be able to endure, the cloth went from a beautiful ivory to a deep, dull gray. It is immaculately clean, my house is cleaned daily by me and multiple times a week by a housekeeper. It is not dirty, simply discolored. I reached out to the company many times, I would go weeks between getting any responses. ultimately they said this is normal for their couches and there is nothing they could do. They didn’t even offer to pay for a professional couch cleaner. So shocking that within months of having a couch and being used totally normally, this would happen. It’s money in the garbage....