Parker Party America — Local services in Parker

Six times. Six times I've gotten a dozen or more balloons from here. And I've never, ever had one pop (well, that wasn't under the direct influence of a toddler at the time). Most of our balloons have lasted for days or more. Never just randomly explode. Well never until today that is. Today while the younger girl working was filling our balloons they were popping already. She popped at least three while we were in the store, two from our order. I should have worried then, but I took the balloons anyway- I didn't have time to screw around and wait for another order, and I figured "well they must know what they're doing, they wouldn't just send me out with bad balloons..."

Five previous times and no unexplained popping. I put the balloons in back of our SUV like always. I sat down and buckled my seatbelt. BANG another one popped right behind my toddlers. Any other time I would have gone back in, but with both kids in tow and everyone buckled into their car seats I was prepared to just write it off. So I drove away, one balloon poorer. Five minutes later on Parker road- BANG. No reason. All balloons still in the normal spot out of reach of anyone, just hanging in the back. Two down.

I called Party America when I got home. Said, hey just wanted to let you know that some of my balloons popped before I was even out of the parking lot. The response? "Well, balloons are temperamental things you know." So I explained, half a dozen purchases, this the first time, the girl filling them popping them as she did. (I left out that you were standing right there and seemed kind of frustrated she kept exploding balloons...) I did say, it seemed to me like maybe she was overfilling them. "Well, if you want to come back you can get two more balloons." I told her I was in Franktown and was just letting her know- (like HELLO YOUR EMPLOYEE IS MESSING UP THE ONE THING YOU ACTUALLY DO.) trying to be as gracious as possible. I mean, come on, if I wasn't going to come back in when one popped in the parking spot, I'm not going to interrupt nap and drag my toddlers all the way back for two balloons.

All in all it's just really disappointing. They obviously didn't give a rat's backside about it. So I've only got 10 balloons to bring home instead of a dozen, it's obviously not their concern. Balloons are temperamental. She actually said at one point, "and well it's hot out." I've bought balloons in July and had no problems. And another one popped right after the call. I'll be glad to have six balloons for our birthday party at this point.

I'm only giving them two stars instead of one because I have had a good experience five other times. This is the first bad experience, which would be FINE if they simply acted the least bit concerned. But apparently it's my problem, whatever the reason so many balloons are spontaneously popping, both in the store in the car and at home, it's not their problem. At the very least you could be sorry. You could say, "Hmm, I'll look into it." But no- nothing but the impression that I'm somehow at fault and that I'm clearly wasting their time by calling...

So disappointed with the owner. Ordered a special graduation banner for my daughter. Went and picked it up the day before we needed it, looked horrible the gold was green. They told me they were having issues with the gold, would try again. I asked my oldest daughter if she could pick it up for me, I had to take my senior to pick her diploma up. When she picked it up she told them it looked better, but wanted me to see it. I saw it still rolled up and it was awful. I didn't use it was upset and disappointed how bad it looked. I left it rolled up until I brought it back.

WOW! We are trying to support our small business during this time and the owner behaved horribly. She argued, grabbed it out of my hands, told me "well it''s personalized etc. I told her this is not was expected from you. She went on and on with me told me I was yelling at her. I had my mask ON! Another issue. When we walked in there was customers in the store the employees had no masks on! When she was finally refunding my money for the banner, she slid her mask off her face.

I get that we are all stressed during this time in our lives, however this behavior she showed was totally 100% unacceptable. Shame on you. How do you think I was feeling? I was trying to make my seniors day a little special and I thank you for destroying that! Not only with banner but how you handled this...

I didn’t even realize there was a party store in Parker, here I’ve been driving to Lone Tree/Centennial to hit the other one. With that, I went into the other store that everyone knows to get balloons and as soon as I walked in they said they were out of helium. I live in Castle Rock and the thought of having to now drive the opposite direction to hit another store didn’t make me happy but I needed these balloons. I did a Google search and that is when I found this store and thought to myself this whole time I could’ve just driven one town over. Very lovely staff at Party America. They told me they are family owned and it shows in their impeccable customer service. One of my balloons popped before I even got home so I called them and they said come back we will fill up another one for you. This is where I’ll be going in the future for party supply and...