This place needs to state that it’s not authentic Japanese. We went there today for dinner. Greeted promptly. This young kid brought us some water, and the menus. My husband asked for some green tea, and they brought it with the packets of sugar. I ordered some appetizers, gyoza was good, but the dipping sauce was sweet. The age-tofu wasn’t that bad. The yakitori chicken was awful. Just three pieces of flat chicken breast( traditional yakitori is the chicken thigh which is more tender), and the yakitori sauce I think was stored bought. My last appetizer was ika karaage( fried squid), I swear that was only the calamari rings breaded with panko, not the karaage batter. I really struggled with the taste of those foods. I ordered the spicy tuna roll. The tuna was chopped and red colored, but honestly I don’t think it was a good quality tuna. The California rolls weren’t that exciting either. My husband ordered vegetable tempura, and the batter was so thick that he couldn’t tell what he was eating. The broccoli tempura was burned and tasted awful. Authentic Japanese tempura has a light and delicate coating of tempura batter. I honestly want to know if there are any japanese chefs working there. This is really bad, in my opinion, because then people think that this is the true japanese food. I struggled to leave a tip. I was very disappointed and...
Read moreUnfortunately, would give zero if I could.
I’ve been a long time customer here and have ordered their spicy edamame gluten-free countless times without issue. I have celiac disease, not a dietary preference. Today, I was flat out refused service after questioning whether the dish was safe.
The edamame came out plain. I asked if it was correct. The staff insisted it was. When questioned, they doubled down and told me the dish could not be gluten free. Then when I asked to see the ingredients, they refused. Suddenly claiming it couldn’t be made gluten-free because of the spices, despite years of having served to me.
They gaslit, deflected, and instead of taking responsibility, chose to deny service rather than be transparent. My partner tried to ask calmly for clarification, and they still stonewalled. No apology. No accountability.
If your restaurant has changed recipes or lost control of ingredient safety, say that. But don’t pretend your regulars are confused just to avoid liability.
This is a food safety issue. If you have celiac, allergies, or expect honesty from staff.
Do not eat here.
I won’t be back. And I hope no one else walks in trusting them with...
Read moreI would never treat customers the way I was treated. Dietary restrictions are never fun for anyone but based on their menu I told them what to take off. When I got the food it had totally different items on it which happened to be another one of my dietary restrictions. I kindly asked if they could take that item off/remake it and the woman started yelling at me so much so that her son came over. She told him to go look at the menu because I didn't tell her to take that item off. That item was not listed on the menu. She then scolded me like I was a kindergarderner and said do you want me to remake it or not it's not my fault you didn't tell me nor that the menu didn't list it. At this point everyone in the restaurant was looking at us and the son was telling her to back off, mind you this was a teenager trying to tell his mom how to act because she was so out of control. With that said, I would never support a...
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