Ethan Allen — Local services in Pasadena

I don’t want to write a bad review. But I want people to know before they deal with Ethan Allen in Pasadena, CA. My recent purchase for $30K includes a dining table and two sofas. I was very disappointed to see the dining table top that came with many flaws and blemishes, putty-filled dents, and chipped edges. Since they have received the full payment, they do not accept any responsibility and insist that the tabletop was constructed correctly. You have to eat their mistakes, take my word for it. For the pillows that came with the sofas, Tiffany the sales lady messed up placing the right order. The pillows came with no fringes and the wrong material. When I took the pillows to the showroom in Pasadena, I was told by Greg the store manager that I will get a replacement. But after a week I was informed that I wouldn’t receive a replacement. I wouldn’t trust a word coming from Greg’s mouth. They could have resolved their mistake by simply setting aside their pride and delivering 4 pillows according to the initial order which would have costed them only $200 or even less. I thought Ethan Allen was a reputable business, but turned out that it’s just another company trying to rip you off and get every penny out of your pocket. I guess once they get the sale, they care less about the customer. This was the worst purchase of 2022 if not ever. Disappointed is just an understatement. This company has the worst customer service and I would avoid doing any business with them. They deserve no...

We recently spent almost $30K in Ethan Allen, Pasadena on a dining set and two sofas for our new condo. To make a long story short, the dining tabletop had significant flaws, blemishes, chipped corners and holes filled with putty. Don’t fool yourself with in-store samples. Once they have your money, you are stuck with what you get and no one takes responsibility for what has been delivered to your home. The accent pillows that came with the sofas did not match our selected material and did not include the surrounding fringes. Tiffany, the sales lady evidently had not placed the correct order according to our selected material. Despite sending pictures of our selected material to Greg the manager as well as Tiffany, both of them still refuse to take any responsibility and accept their mistake. After spending some $30 K in this store, they refuse to even replace $200 worth of pillows that was due to filling a wrong order form. When you are in Ethan Allen, you think you’re dealing with a reputable company until the furniture is delivered. If you’re in the market for anything with after-purchase services and warranty, you’re better off avoiding Ethan Allen. Their sales tactics are just like entering car dealerships. Never again will I or anyone in my extended family shop at Ethan Allen. Don’t give them any of your hard-earned money. Horrible service, no accountability and their prices are very expensive. They deserve numerous negative stars, if any...

Ethan Allen was once a good company until the new president took over 30 years ago. From that point, it started on a slow decline in quality and customer relations. Now many things are made in China or Indonesia and not of good quality. I have had terrible experiences with them repeatedly delivering damaged furniture that had to be repeatedly returned and or reordered several times to get a good piece. They kept two completely paid for furniture pieces in storage as hostage refusing to have them delivered until I paid for a third damaged piece of furniture. They kept my money totaling $4900 including the deposit on the damaged piece and never refunded it. When the store in Pasadena, California closed from private ownership back to corporate ownership, they were to notify customers and deliver all paid for merchandise. They instead sold all my paid for furniture never refunding me the money nor giving me any notice they were going to sell the merchandise. The corporate store district manager of the Torrence location, Peter, an abysmal excuse for a district manager who was assisting in the acquisition, did nothing to make this situation right by saying the franchise had nothing to do with Ethan Allen Corporate. All he said was that my furniture was no longer in their inventory and tried to sell me more furniture. They deserve no stars. Never...