PLS Check Cashers — Local services in Pasadena

I am thrilled to express my gratitude for the outstanding service provided by Samantha. From the moment I engaged with her, it was evident that I was dealing with a true professional who goes above and beyond to ensure customer satisfaction.

Samantha's attention to detail and commitment to providing exceptional service are truly commendable. She not only addressed my inquiries promptly but also took the time to thoroughly understand my needs, ensuring that every aspect was handled with precision.

What sets Samantha apart is her genuine dedication to customer satisfaction. She exudes a positive and friendly demeanor, making the entire interaction a delightful experience. Samantha's communication skills are exemplary – clear, concise, and always focused on finding the best solution for the customer.

In addition to her professionalism, Samantha demonstrated impressive problem-solving abilities. She navigated challenges with ease, offering creative solutions that exceeded my expectations. Her proactive approach to resolving issues showcases a level of initiative that is truly praiseworthy.

Samantha's commitment to providing top-notch service is a testament to her work ethic and passion for customer care. It is evident that she takes pride in her role, and her dedication to ensuring a positive customer experience is truly appreciated.

In conclusion, Samantha is a stellar representative of your company, and her exemplary service has left a lasting impression. I wholeheartedly commend her for her outstanding work and would not hesitate to recommend her to others. Thank you, Samantha, for making my experience truly...

Went to make a payment.. a guy helped us and was really friendly. Well I forgot my card at home, so I just called it a day and decided to come back the next day. Frida had a terrible attitude with the customer in front of us, even bad mouthing them to the other associate like I couldn’t hear her through the glass.. so I tried to be as nice as possible. When I told her why I was there (to pay a bill) she immediately told me that they don’t do bill payments. Whenever I informed her that I started the process the day before she rolled her eyes and asked for my phone number so I could pay the bill. Well she got half way through and couldn’t continue because I didn’t know the extra -four digits after my zipcode (ie: 77505-xxxx) who even knows that off hand besides the post office…? lol idk if she even needed that info or just wanted to get rid of me so I just decided to take my business elsewhere. Frida was extremely rude and definitely did not want to be there. She should take some time off I think. & they need more polite and knowledgeable...

I'd like to recognize superior customer service by one of the PLS staff members. Manuel was the staff member who helped me last night and I'd like to give them props for a job well done. Manuel is super helpful, polite, informs you every step of the way and cares about doing a great job. I was so impressed by Manuels concern for my task. I had a very important after banking hours check that needed immediate attention. I use PLS in these situations and some times it's not always the best experience and winds up taking longer than expected. Or I have to travel to another PLS off 225 to get the service I usually need. However, Manuel helped me tonight and was kind and assisted every step of the way. Every step taken was explained to me. I was apologized to for the small wait. Seriously, it was way quicker than I expected. Manuel, has definitely put me more at ease and now I will consider PLS more knowing the difference in customer service is exceptional!

Manuel, you have a bright and successful future ahead of you. Keep doing...