Pollos Asados La Silla — Restaurant in Pasadena

Tried to place an order over the phone for a menu item here on Google Maps for a beef fajita mix plate for 1. Says that it comes with fajitas, ribs, sausage, and chicken. They told me that the plate does not come with chicken and that it would be an extra $8 for two pieces. I told him about what it says here on Google and they said that they would have to charge me extra for the chicken so I went in person to point out what they are advertising on Google maps. They tried to tell me that the restaurant I was looking at isn't the same one even though it has the same name. And then I asked him isn't that your address? Which he replied yes it is. So they would still not honor the meal and price advertised. I refused to do business here and left. Went to Regio Rey a couple miles away up Red Bluff and ordered what they advertised on Google (which they would not honor) for half the price and the food and service there were great. La Silla is a joke. Take your hard earned money elsewhere. Greed has taken...

We were regular customers for a long time but the service has gone downhill. Every time we try to call in our order they are either rude, let the phone ring, or pick up and hang up. I guess we went there too often that they knew our number and didn't want our patronage. Made me feel like our money wasn't good enough which is rediculous since our orders ranger from $40 orders to even $100 and we would go almost every week. I eventally stopped going and found a new place to buy chicken.

Eramos clientes regulares por un buen tiempo pero el servicio al cliente ya no fue lo mismo. Ya ni querian tomar mi ordern to creo de tanto que vamos hasta se sabian mi numero de telephono. Yo creo no les gusta el dinero y eso que ibamos cada semana con ordenes de $40 a $100 dolares. Ya no fui ahi y...

I'm sorry but will not be so sorry. and I hate to be the bearer of bad news. I walked in this place and couldn't help it but wonder, what are the owners doing? I was appalled by the smell in this restaurant. The atmosphere felt as if this restaurant hadn't been cleaned in years. The food was good, no doubt. However, the charro beans were very watery. First time I came across charro beans. The sever was very nice, that I can say. They need to take this restaurant, seriously speaking, close it and or eliminate the smell and fix it and make it look like a real Mexican restaurant. The decorations could have been much better representable. I felt like I was in a barn. They need to go up few if not 10 notches....