Michaels — Local services in Patton Township

My mom and I went into the State College location looking for the finishing touches on my wedding decorations. We have gotten quite a few other items from Michaels, but this evening when we were shopping we had our eyes set on their ribbon (being pulled in by a 10 for $10 on 360 brand ribbon). The ribbon we found was 360 and would work perfectly for the wedding decor. We loaded up our arms with 12 roll and proceeded to the checkout counter. Once we were checking out we were very surprised when the sales girl said our total would be $79. My mom mentioned the sale to the sales girl who proceeded to speak with her manager over the store walkie talkie. The manager, as we were told by the cashier, went to check on the price for us. She then spoke with our cashier over the walkie talkie again stating that only the 360 ribbon with the yellow label is 10/$10 and it is the one that is regularly $2.99. As my mom pointed out to the cashier there is no price tag on the individual roll nor did the sign state that this sale only pertained to the yellow label. When my mom was looking at this sale there was a sales sign right over the ribbon we were going to buy. This leaves a very poor taste in our mouths as customers with Michaels. Not once during this entire exchange did the manager come to the front of the store to speak with us nor did she offer a solution to what was misleading advertising on the stores part. Needless to say we are very unsatisfied with our experience with Michaels and we did not make a purchase today and do not plan to in the...

I am an immense lover of Michael’s, all Michael’s stores. This one in particular I felt like I needed to write a review for. I had just moved to State College about a month ago. I own a small business where Michaels is my main go to for supplies. My first two visits to this store didn’t go as well as I hoped, there were some accessibility issues, that as a wheelchair user, were troubling. It took a little bit of time and reaching out to customer support, but the store manager, he did really well with handling everything. He took the time to call me about my concerns and also expressed a sincere apology for any previous issues, which I genuinely appreciated. Now when I go, the store is much much cleaner and more organized, which not only benefits anyone with a disability maneuvering around, but I’m sure it’s helpful to others. Besides that, the employees are absolutely wonderful and I hope they know they do an excellent job there! I never like being “that person” with filing complaints, because it me it wasn’t a complaint, it was simply a concern as I am a huge advocate for disability rights...

To be honest I really don't care much for this place. They sell a range of craft items but in the times I've shopped there I've found the quality of the picture frames to be somewhat disappointing (in the sense that they are acceptable at the 50% off level, which happens rather often, but I'd be unhappy if I'd paid full price for them). I wanted to get some matte board to frame a picture but every single piece in store looked bedraggled and crumpled around the edges. I wanted to get something to cut foam boards and matte boards only to find they had a very limited range of products with little to indicate whether the $50 product was going to offer me anything useful over and above the $5 product, and a display that left me thinking the best course of action was to go home and research it on Amazon. And if I'm researching on Amazon I might as well buy from Amazon. It took a surprising amount of time to find an "assistant" (I use the word loosely) and when I asked about the cutting products the "assistant" wasn't able to actually offer...