Overman Designs — Local services in Payson

Trying to support a local business did not turn out well this time. Beautiful and expensive engagement ring and within weeks white gold was discolored and within a few months a corner stone fell out. Was told body chemistry changes the color of white gold and how I was very rough wearing the ring for a stone to come out and a prong to be broken and how they could not monitor me 24/7 to see how I am using my ring.

Ring was repaired /no charge due to my having to wait over a month for its return. Two weeks later the same stone fell out and I was told once again I was being too rough with my ring. I felt the workmanship was not meeting standards and asked for a refund. After 30 days there is nothing they will do for you other than repairs at a cost and was advised to put my ring in a drawer until the new year for quicker repair.

Received an angry call from one of the owners telling me that someone I know wrote a bad review about my ring trouble and how dissatisfied I was. He insisted they had serviced me just fine and was told that unless I had this review removed and a positive one posted they would no longer service me or my ring. Decided to forego the repairs and went to pick up my ring and was told all my prongs were badly worn down due to my being rough while wearing it and how they had given me good service and did not deserve a negative review.

I have never had problems wearing expensive rings before, especially after only 6 months, with over 4 weeks in for repair and nearly 3 weeks in a drawer waiting for the holiday...

I have a dear friend that chose to support local business when the were shopping for her wedding set. I can not tell you how excited she was about her lovely custom made jewelry. Then, unfortunately her ring (engagement) started discoloring. She lost a corner stone from this lovely setting. When she took the ring back in to show the owner.....they said she was too hard on her jewelry. She thought that she could wear her jewelry 24/7. Unfortunately this is not the case. I think they should have disclosed just how fragile this lovely set was and let her decide before purchasing if she just wanted to wear for “Special Occasions”. My friend believed she was getting a quality piece that she could wear for the rest of her life without all of the mishaps. She took the ring back for a refund and the warranty period was 30 days. I feel so bad for my friend since she is a newlywed and can’t wear her engagement ring. I think it would be great customer service if the Overman’s would refund her money and send her on her way to find jewelry she can wear 24/7 as she...

Our first experience having the pleasure of working with The Overman’s was over 12 years ago. I had my wedding ring chewed up and spit out by our garbage disposal. With no hope, to save it, we headed to Overman’s. From the moment you walk in the door you feel valued and appreciated. Melissa and Chad are just that way. They gave us hope and had our ring fixed and in a prompt turnaround. I could not believe how impeccable the craftsmanship was.

Fast forward to last week when we had a family heirloom placed into a ring setting instead of a necklace. I sent Chad photos prior to coming in, being that we traveled from out of town, he made sure to have the setting when we came in. The setting was absolutely perfect! Turnaround, again, was prompt, and the final product is marveling. A family piece to be cherished for generations.

Thank you Melissa and Chad, your attention to detail and wonderful guest experience is always going to have...