Payson Autobody & Glass, LLC. — Local services in Payson

Update: Owner got in contact with me and did everything he could to make the situation right. As well as explained all the reason for no communication/ miscommunication. I appreciate him taking the time out of his busy schedule to do what he could do for me!

After seeing such good reviews I felt like I would have a great experience at this auto body shop. Unfortunately that was not the case. I went and paid in cash on Friday the May 29th for them to order my bumper and have it painted by Thursday June 4th which is what I was told would happen. I was told I would receive a call on that Thursday to bring in my car to have the bumper placed on. I did not hear from them thursday, friday, Saturday or Sunday. Monday June 8th I finally called and asked what was going on. The receptionist had no idea what was even going on. She called me back telling me to bring the car in the next day, luckily I was able to work out my schedule to take it in. The owner was very nice but there was absolutely no communication. I as a customer didn't feel like i should have to call and check up on them to know what's going on. I don't know if it was the communication between the owner and receptionist or receptionist between customers or if there is no communication at all. I would have been more understanding if there was communication so I knew what was going on, instead of being kept in the dark. If you are told something will be done on a set date you expect that to happen, especially if you haven't been...

This is a great shop with extremely fine customer service. They helped me receive a well done new fender, helped me with a few other repairs at the same time, which saved me money on the labor since areas were disassembled already and were good at allowing me to reach out when needed to find out more about the car. The only complaint if any is that I hoped to hear just a little more often about the status of the car. They provided a very nice rental at their shop and helped me when I was locked out by mistake. Also, it wasn't told to me that they had also filled in a small, but deep, rock chip in the windshield. I didn't notice it until driving and it was a considerate and it didn't seem to bother them to help. I think they kind of just had the mentality of doing good work and moving on to the next. They are busy, but I also saw a couple with a smile on their face when they were talking. Great service and good communication overall and especially willingcwith the...

My windshield was cracked and they did really well at fixing it! It looks really nice, but I called in to order a windshield and I was told that they would get that ordered for me and it would be fine to come in the next week to get it fixed. When I got there, they had never ordered the windshield, so they did it that day. They said it would be done that day and would call me when it was ready, but I never got a call. When it got to 9:30pm, I kept trying to call to see how it was doing but no one answered. I tried visiting at 10:00pm to see what the status was on it, and no one answered or showed that they were there. I had already told them that I needed the car by the end of the day because I had work throughout the rest of the week, and they assured me that it would be done. I didn’t get any call until the following day, and had to figure out a ride to my work. The actual work on my car was great, but the whole process was a little...