Steps Recovery Center (Payson) Residential Rehab — Local services in Payson

DO NOT let your son or daughter come here. Micah did my daughter's intake, and he said that as long as the insurance paid, they wouldn't worry too much about getting the rest of the payment if our daughter couldn't pay it, because they were more concerned about her welfare than getting paid. Uh huh. It was a FLAT OUT LIE. Now Micah is singing a different tune, saying he would "never" say something like that. He basically called my husband a liar. For months, they've been sending us invoice after invoice when we aren't even the ones who signed the paperwork as the financially responsible party. Our daughter doesn't even live with us. We told her not to go there, but she thought they sounded amazing, so as an adult, she admitted herself. Well, they sent her home after 2 days, saying she didn't qualify, and they didn't help her AT ALL. THEN, after getting paid $3600 by our insurance (for two days' room and board, one practitioner's visit, and one group session!), they won't discount or write off any of the remaining $900! Well, our daughter can't pay it. She can barely afford her own upkeep. So, Micah said we could pay $5 each month to keep our daughter from going to collections, and that's what we're doing, not because the business deserves it, but because our daughter will be penalized otherwise. They care NOTHING for her. We'll be paying them for another 15 years, but they're not willing to budge. They don't care about their residents/patients. THEY ONLY CARE ABOUT THE MONEY. It's completely what I expected, but my daughter and husband thought Micah genuinely cared. In reality, he's doing a job to get paid, That's it. And the fact that this place DOESN'T offer ANY financial assistance to young adults in need makes them a detriment to society. STAY CLEAR OF THESE PEOPLE!! They're...

My first experience with Steps was in 2014. I was very scared and didn’t know what to expect. I had so much shame and was shocked at the idea that I was going into rehab. How had my life lead me down that road? I wasn’t “that kind of person” I arrived on a Thursday night and I was so broken & ashamed! What started out to be the worst day of my life became the best decision I ever made! I stayed for 90 days and remained sober for two years. Sadly It wasn’t where my story with Steps ended, but I’m very grateful that I was blessed to still have the relationship and resources available when I needed them. After a relapse in 2016 when my father passed away I attended aftercare week after week through Annie’s house, I also visited often to learn through family group. But my relapse continued and slowly took its toll as my mental health deteriorated along with all the shame that continued to build. After almost two years of continued struggle one of the counselors through steps who had constantly tried their best to help me remember the tools I had been given why at Steps suggested I check myself back in and see if maybe they could help again. That was over eight months ago! I feel better than I did the enter two years I was sober the first time. Even during my first bout of sobriety I felt suicidal. I don’t deal with that anymore and it is a true miracle. I love Steps and Annie’s house, there staff and all they represent! They truly love addicts and want them to succeed! And today I am not ashamed and I am tickled to be “one of...

I am conflicted about Steps. On the one hand, I received excellent treatment. The therapists were excellent and I learned many skills to help me in sobriety. Honestly, the therapists are second to none.

The business practices however, are questionable. I signed on for 30 days. At the end of my 30 days, Steps said I should stay because I was doing well and I had a lot more things to work on. I agreed, but my finances were limited. I couldn't afford to stay any longer. Steps said not to worry about it, so I continued on with treatment. I ended up staying for an additional two months. It's been months since I left steps. My family recently got a bill for $28,000 for the additional services I received. Had I known that they were going to continue charging, I would have left after the first 30 days. Their assurances not to worry about it were misleading. A year later, I am sober, but I am in a worse financial situation.

In speaking with other Steps graduates I have learned that this is a fairly common occurrence.

For anyone considering Steps, my advice is go, but proceed with caution. Get copies of all financial agreements, and, if you extend your stay, get in writing what you will be responsible for. If they say don't worry about it, be sure to get that in writing, signed by you and Steps, that way you will not be liable for future expenses. This goes both for the client, and anyone else (family members) who...