Appliance Parts Distributors | Appliance Masters — Local services in Pearl

Purchased a small refrigerator. Wanted to shop local. Had it delivered. The tech arrived and found no fitting on my copper supply line for the ice maker. A $2 compression fitting was known to be needed. Rather then simply deliver the fridge as agreed, the tech advised my wife he should to clip the copper line off. (As noted, the line only needed $2 a fitting). She, not familiar with such, took the tech at his word and agreed. Lesson learned for her. So rather then a $2 5 minute fix, it's now a $22 and 1 hour fix.

However, when I called the Pearl store for clarification, the owner passed the phone off to the tech that happened to be standing by. When asked why he took it upon himself to perform the installation, he lied saying the line was crimped. Which it was, 2 inches from the end. An easy fix. Rather then enter customer service mode, he began to curse and claim I was "petty" for requesting clearificafion on his acting beyond our purchase and delivery agreement. Then exclaiming he'd drive back by and throw my copper tube in my yard. True to his word, we find the tube (balled up, but still only crimped 2 inches from the end) on our front lawn.

Returning to the store, the owners still failed to enter customer service mode. They stated that they were scolding the tech as he berated me, the customer, on the phone. But that they would not accept a return of the fridge nor would they simply apologize for his actions.

We'll be ordering our washer, dryer and built in fridge elsewhere. I suggest you...

I have never seen a business run by such rude people. I watched as two people ahead of were mistreated. The first was brushed aside and told to leave and stop wasting the owner's (I presume) time when he tried to ask questions about a part he needed that they didn't have. The second was brushed aside when he couldn't provide the information the owner said he needed in order to find a replacement part. The owner then declared the store to be closed, regardless of the fact that I had been patiently waiting for several minutes behind those two. When the other would-be customer voiced his discontent with the owner's attitude, another man, whom I presume to be the owner's son, came out of the back and tried to start a fight.

I will never give my business to these terrible people, and I recommend others shop elsewhere, as well.

Edit: Since it doesn't give me a way to respond to the owner's response, I'll just add it here. You, sir, are a liar. The first guy I saw you drive off was completely polite when you told him to leave. Even if there was something I hadn't seen, which had been resolved to such a point that he would demonstrate no further belligerence, that does not excuse the lack of professionalism and discourtesy I saw. You have no sense of how to treat customers. You treat us as though we're an imposition instead of being appreciative that we're trying to give you our business. You're a bad businessman and a poor model of...

Rude, misleading, don't offer warranties, argumentative, never spending $ there. UNPROFESSIONAL. Purchased dyer element in January & was told it was good for a year. Old man implied it was my error, yet i have had my dryer about 8 yrs even with roommate & this is the 1st thing i have replaced. If original lasted so long, how can i get less than a year on this one. No warranty was offered. Stopped working in 7 months. Go to exchange & the old man has the most obnoxious attitude, raising his voice. He offered another element at a cheaper price but got irritated when I asked to see the part before purchase. Again no offer of a warranty. Considering I bought something that ceased to work I have a right to see what I will spend my $ on now knowing what to look for. I was told by a female worker, they don't have time to school customers on what they need. She refused to give her name & gave me a card & told me she was no longer speaking to me. Sad I'm the customer but get treated so poorly. Instead of lunch I'm headed to file a complaint in person at the BBB. Wouldn't recommend this...