Focus Fit — Local services in Pearl

I love this gym. Its the first gym I've ever been a member of, but I've been a guest at several. I like that its 24 hours, and the rules are lax. My issue with planet fitness is that they claim to be judgment-free but have a literal alarm to publicly shame people for doing anything they judge as not ok. The other members have all been really cool, and willing to help with whatever you could need help with. There's a genuine culture of comradere at this gym, and I've only had positive experiences with the regulars in the A.M. and P.M. the one review below me complains about the bathrooms in the yard, but when that part of the gym is called "the yard" i don't understand the issue there. As far as wanting the staff to do more, they were hiring a desk person at one point and I asked what the pay was, and that's why the employees aren't going above and beyond as this person may have been expecting. It's understandable if this gym can't afford to pay It's staff what would be reasonable for them to achieve whatever standard that person wants, and that's why my rating is still 5 stars. It is what it is. If it would cost me extra, I'm happy with the way this place is...

As some of you know, my husband left a review also. I should’ve done this earlier but I was thinking about it today. A few months ago I was told I could pay in advance for a gift. I know nothing of the gym because I typically don’t go myself. However, my friend and I went up there and I paid 180$ for six month membership. I checked the receipt a few days later in my email (I do electronic everything- billing, etc as it’s easier to keep up with) anyways, I seen where only “one month” was paid for. When I spoke to the manager and owner I was told that I was lying because the man at the counter “would not steal money”. I was supposed to meet with the manager to view the cameras with her ( my mil attended also) and she was not there. I never got a call back. I kept calling and calling and finally got her again. She gave him the six month membership but could not give us our money back (refuses to check camera with us). My husband just stopped going because he did not want to be a part of a gym where employee stealing is not punishable. I do NOT recommend this...

Horrible customer service. The "women's area" is basically one worn out row machine and one busted up elliptical and a few free weights. It doesn't matter if you pay a membership or not, you will be run out of that area if they are having a class. Instead of going to the back of the room they have the class in the front of the women's area so you can't get to the (busted up) machines. The older female trainer is EXTREMELY rude. The tanning beds are nasty and probably on get cleaned on the days I use it!! This facility is poorly managed and needs a good cleaning!!!! The only thing I liked about this gym in the infrared sauna. I cancelled my membership yesterday after being yelled at for trying to use the women's area that I paid a monthly membership to use. I truly hope someone buys them out and they put new management in place before that whole place is run down. I'm going to join The...