HomeGoods — Local services in Pearland

I recently visited the HomeGoods at Pearland Parkway and had a mixed experience. The young Caucasian male employee who checked us out was incredibly friendly, polite, and helpful. He greeted us warmly and provided great customer service. When he noticed one of our items was defective, he was honest about it and said he would speak to the manager about applying a markdown, which we really appreciated.

However, when the Hispanic female manager with glasses approached, the experience took a turn. She seemed dismissive from the start, as if she assumed we were being dishonest. Instead of taking the employee’s observation into consideration, she insisted nothing was wrong with the item and gave several reasons why it wasn’t damaged. I didn’t want to make a big deal out of it, so I trusted her judgment.

Later, I found the exact same item online, and it matched the description the male employee had given regarding proper quality. This was disappointing because it showed the item we were purchasing was, in fact, defective.

I’m writing this review in hopes that the manager reflects on this situation and learns from her employee’s excellent approach to customer service. He handled the situation with honesty, professionalism, and respect—qualities that were noticeably lacking in her interaction with us. It’s not about the item itself, but the way we were made to feel, as if we were being dramatic or dishonest.

Great customer service goes a long way, and in this case, the employee set the standard.

(The ones with stems are the photos found online compared to the...

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