Hobby Lobby — Local services in Pearland

The store itself is fantastic very well stocked but mercy when the checkout lines get backed up the cashiers don't call for backup.

Today I looked at my phone when I got in line, it was 2:30. There were 3 people infront of me with only 1 checkout open and the only other was for returns /exchanges.

That's fine but there was an older couple in their 80s infront of me who looked like they were about to pass out, waiting on the group infront of them buying a cartload of items.

After 10 minutes of waiting in line the older woman tried several times to get someone's attention. When the return line called for backup a lady with an iPad (probably a supervisor) came, fixed the problem but then was oblivious to the growing line we were in, she started chatting it up. Then, the manager, maybe even district manager, came up front and he too joined in the group chatting.

Granted they opened a 2nd lane 4 aisles down but it was underneath the "Return" signage so neither the couple infront of me nor I went bc we thought it was returns only. Sadly, it wasn't and we watched people who hadn't been waiting in our line walk up check out and leave while we were Still waiting.

Finally, a girl in her 20s opened a register on the far left by the fall decor and the couple infront of me and I went.

I got to the checkout the clerk asked how I was and I said okay, minus waiting 15 minutes to check out. (I said this in an even tone voice not angrily) . I asked, " In the future, do you think it would be okay to ask a manager to open another lane."

I explained why I said this and she said, "Well you can ask but depending on when it is they may not have people to put on the register."

I have worked customer service for years followed by project management work and her answer was irritating. She could've just left it at "Yes, and I am sorry you had to wait so long."

To try and turn the other cheek I said, "I realize it isn't your fault but the older people infront of me had been waiting even longer than I had and they looked in a lot of pain having to stand so long."

She replies, "Well, the wait gets Even Longer during Christmas time." (Which again to most people would be a Rude thing to say bc it's obvious Christmas is much worse and again she should've said "I am sorry, your previous cashier should have called for backup or something similar."

Seriously, Hobby Lobby please please please train your cashiers to apologize for a long wait (ie. When lines are 8+people long etc) and train them what to say in general. That was mediocre customer service at best I experienced today, bordering on downright rude and know it all behavior on the clerk's part.

Also, when you have lines 5-10 people deep call for backup. It doesn't make sense when you see several managers workers chatting it up at the front when backup cashiers are needed! And there were atleast 15 people working the floor area, too.

Y'all lost business today. I saw at least 4 people walk up, see how long the line was and they dropped their stuff and left. Those were LOST Revenue.

From now on I will think about ordering from Amazon or going to the Pearland Parkway Location where they do call for backup and I've seen the supervisor ring up customers, too when its extra busy.

I am sorry this is so long, but by the time I checked out around 2:45 the managers were no longer at the front to tell so I am posting this here in hopes...

Visited this location today and I must say terrible customer service. Alexis.....one of the clerks really needs to get her customer service skills together.... I was standing next in line (register 1).....however, she proceeded to the customer behind me and said.... mam next person in line and directed her to another register. I’m thinking.....wow did that really just happen....this is what you all are doing in Hobby Lobby?? I brought this to the attention of the supervisor, manager, and Alexis whom all had excuses. Although, the manager stated that the proper procedure is to take the next person in line. Hmmmmmm.....well if that’s the case she made the conscious decision to do otherwise and that’s just not right and what I would describe as poor customer service. Just unacceptable and with all that’s going on in the media at this day and time.....it’s probably wise to assist your employees in brushing up on their customer service skills so that people don’t get the wrong impression. Next person in line means next person in line! No...

I really thought this store was very clean and well organized. The displays were beautiful and well thought out. Large variety of different things for crafts activities hobbies etc. The only two points that were bad and why I gave it four stars was because there were a lot of employees restocking and when you would have to get by them to go down another aisle they were rude unapologetic and they didn't greet you or ask you if you needed any help. I do understand that in order to restock they have to have a lot of large boxes out but it made shopping in the back part of the store very difficult. Also for whatever reason the restroom was horrible. When I was leaving the bathroom it looked like they had someone who is coming to fix it but it was already a disaster area pretty much. Several toilets were clogged the restroom smelled like it hadn't been clean and there are paper towels and toilet paper everywhere. Other than those two things I really enjoyed my shopping experience and will...