Houston Memorial Gardens — Local services in Pearland

7/21/20 PROFESSIONALS WHAT A LAUGH Employees during my fathers service were HORRIBLE!!!!!! (No Respect & professionalism) absolutely no comensince what so ever! Sloppy! messy!rude! just flat out unworthy to be in that line of work. Sand wasn't present during the start of the service we kindly asked for a bit of sad. They come back with a old trashed coffee can half filled with sand. Who in their right mind would be okay/accept that! When time came to lower my father into the grave one of the employees dropped a metal rod in the grave then the other proceeded to climb in and out of the grave while my fathers casket dangled over him . Yes, I know and agree the rod/tool couldn't be left in the grave but they could have moved my father then been a bit discreet about it. INSTED We had this man maneuver himself under the casket climb in and out while my grieving mother, grandmother, and aunts watched. What a joke! After we were asked to move aside to have the grave filled, we did taking (2)two chairs so mom and grandma wouldn't have to stand (older women who were fainting/overwhelmed with my fauthers passing) employees flat out "you can not use or take those chairs". Two chairs guys ? Really Employee scramble off frantic saying outloud "this is why we wait till all they leave". Well were sorry that us loving our family member is such an inconvenience! Supervisor really did nothing at that point but say let them keep the chairs. Ok cool we walk back my mother and grandmother no longer have the cemetery chairs and the employee was still running his mouth my aunt said out loud we put the chairs back he gave her a nasty look a proceeded to ramble. At that point all I could say "want me to just take the chairs and fold them up for you too!". He replied "dont talk to me" and finally asked to leave the service by the supervisor. No family should ever have to go through that at a time like that Then as the grave was being filled ther were tearing up four other graves (I mean trashed them) This place lack edicate was phenomenal Just upright unreal! The should be ashamed. Even though they made it obvious they dont care! In all my years I've unfortunately been to many other funalerals but this...

I'm deeply saddened at the services that I have received during the loss of my only beloved son! I was given a date by Stephanie that his Marker would be placed only to be told on 12/27 that it would be leaving Minnesota the 2nd week of February/23. After that, it will take another 2 weeks before it is actually placed. It's so unfortunate that you have to go through this after the loss of a love one. Loosing a love one is hard, but the lack of professionalism from this organization makes it that much harder. At the burial, we were told that my son would be buried in a certain area but upon returning to visit, he was not in the space that Stephanie originally stated. The staff member that was sent over to direct us to the site, did not speak very fluent english so to be honest, I truly don't feel confident that we were visiting the correct grave. The cemetery could at least place a small medal nameplate on the graves until the actual headstone is set. All they seem to be concerned with is accepting your funds for services that are horrible, and then forgetting about you. I left several messages for call backs and calls were not returned. If there was a way that I could have my son removed from this place I would. No family deserves this kind...

These people will fraud you after losing a loved one. My family purchased a section designed for family plots and I requested to purchase one for a tree. The section was open for purchase and a few statutes were there, we were told another statute was soon to be placed along with designated trees. We were sold several spots including the designated tree plot location that is clearly labeled in their map. After the burial we kept asking for more information about the tree, only to be led on with “we will get back to you.” A year we insisted on the tree to be planted in its place. One day I show up to clean the plot and I see a new tree planted, in the wrong spot. I ask to speak with management, and was told the attending sales person passed away. I inform them about the situation and show them their own map to let them know it’s in the wrong location. Only to be insulted and told it’s not moving. The manager told me he did not care about a family crest and made it clear money was the only thing. These people use Houston in their name, but act...