Sprouts Farmers Market — Local services in Pearland

hope this message finds you well.

I am writing to express my sincere appreciation and gratitude for the exceptional customer service I received from Ms. Tra Shanna T Store #146 Her professionalism, clarity, attention to detail, and genuine care made my experience truly outstanding. Interacting with her was a breath of fresh air and a shining example of what excellence in service should look like.

As a proud U.S. Army Veteran with over 20 years of military service, followed by 22 additional years as a dedicated Federal employee at the Houston VA Medical Center, I reflect on my 42 years of combined service with immense pride and gratitude. Throughout these decades, I have been guided by core values that are integral to both military and federal service.

The U.S. Army instills principles through the Soldier’s Creed, including:

“I will always place the mission first,” “I will never accept defeat,” “I will never quit,” and “I am an expert and I am a professional.” The Marine Corps’ motto, Semper Fidelis—meaning “Always Faithful”—emphasizes unwavering loyalty and service. These are not just words to those who serve; they are a way of life.

Similarly, during my time at the VA, Medical Center I lived by the core values of Integrity, Commitment, Advocacy, Respect, and Excellence—forming the acronym ICARE. These values define who we are and how we care for Veterans and their families.

Ms. Tra Shanna T Store #146 exemplified these very principles. Her service demonstrated:

Integrity through transparency and honesty, Commitment through attentiveness and dedication, Advocacy through her willingness to assist, Respect through professional and courteous communication, and Excellence in every aspect of her work. Excellence in service is something I hold in the highest regard. To quote General Colin Powell:

“If you are going to achieve excellence in big things, you develop the habit in little matters. Excellence is not an exception; it is a prevailing attitude.”

Ms. Tra Shanna T Store #146 truly embodies this mindset—Excellence as a Prevailing Attitude.

Thank you once again for having such outstanding individuals on your team. Ms. Hawkins’ dedication deserves to be recognized and celebrated.

With deep respect and appreciation, Greg Fulton U.S. Army Retired Veteran Former Federal Employee, Houston VA...

I often shop here for customer orders and although the shop could be faster and easier, it isn't.

The customer service here is awfully slow and unbearable at times, the employees make it this way. I try to avoid going to the meat, seafood, and Boars counter, as often because I'm never acknowledged.

Out of all the workers who work back in these areas you would think someone would come up and see you standing there or hear you say, "excuse me, can I get help over here". No, they don't.

I often have to wait long minutes for someone to come over and help out. It's ridiculous! The young man working in the Boars department was bombarded with customers many times. As there was absolutely no one else helping him.

That whole area is empty, just him working in the Boars area.

He had to make several sandwiches and slice several different meats, weigh, and package them. Why isn't anyone else helping him out?

I wait and wait and wait, for someone to come out the back of the seafood and meat department to help. But no one ever does. I often have to get a cashier or search the entire store for an employee.

It's so unnecessary and when I do get the worker they act so rude, like I was bothering them for whatever they were doing in the back.

It shouldn't be this way. Why have a display full of meat and seafood if no one is going to be up there working it? Hire more staff in these departments, please and add a bell.

I cannot stop customers from ordering meat and seafood, so Sprouts do your part in ensuring customers are taken care of when we need to add this to our selection.

The ambiance is inviting and welcoming when walking in, but as soon as you go to those departments mentioned above everything goes south. I don't want to be waiting for several minutes...

DO NOT SHOP THERE IF YOU WANT A POSITIVE EXPERIENCE. NEW CART MAINTENANCE EMPLOYEE HARASSES CUSTOMERS IN PARKING LOT AND VERBALLY ATTACKS THEM

I have been shopping at Sprouts for years and it used to be my favorite store. Recently a new employee started harassing customers, while pushing carts in the parking lot and pretending to crash into cars for example. I said nothing when he did that to me and my toddler a few weeks ago, because he seems a bit mentally challenged or autistic, so I gave him the benefit of the doubt. However, today, he went too far. He took my basket away from me while I was paying for my groceries at the register. I told him I still needed my basket, and he aggressively asked me "what's wrong with you?" I remained calm and said: "nothing, what's wrong with you?". I was still trying to pay for my stuff. He then mocked me and imitated me and said "nothing". " The correct answer is that you don't need that basket". Very aggressive. So I told the cashier, who witnessed the whole incident, to cancel my order and told them both that I did not need to shop here. The cashier, who was very nice and looked embarrassed at that point, should have called the manager, and I almost did so myself but I was pressed for time and did not want to lose my cool, so I left. No customer should be publicly humiliated while shopping at Sprouts, their high prices make me expect a better shopping experience. I will never shop there again, they have lost a loyal customer, and should really pay more attention to who they hire and how they...