Artistic Flowers — Local services in Pekin

If I could give a zero star I would. Terrible customer service and they dropped the ball every step of the way!!! My grandma passed and we ordered a casket spray with specific colors and what size we wanted with no budget limit. At the funeral, the casket spray was no where to be found. The funeral director could not get ahold of anyone at the flower shop. When we arrived at the graveside for service, the flowers were delivered there. The flowers were half the size of what was ordered. You get 1 chance to get this right, and you failed. When we called artistic after the funeral to discuss this, it took 3 visits to the store and 2 phone calls to contact the owner, who did not own the mistakes and made excuses. She lied saying they always deliver to graaveside not funeral home. We used artistic for grandpa and this was not true. Please take your business somewhere else, somewhere where they will show more respect for...

Usually I'm very happy with their service and their products, however last Wednesday I went in and ordered a wrist corsage. I asked for little white roses dipped in blue. What I picked up today was some white roses. I ask why they were not dipped in blue like I requested and was told that if they dip the roses they will start turning brown. I've never had that issue or problem before and I don't know why somebody wouldn't have told me that when I ordered them or called me at any time on Wednesday or Thursday or Friday to tell me that they could not give me what I asked and paid for in advance. When I complained about it to the lady today when I picked it up, she just looked at me and said well I'm sorry. And that was it. I'm very disappointed in this. I've ordered dipped white roses before at a different flower shop on the other side of town, so I know it can be done. At the very least a phone call telling me you...

This place SUCKS! I didn't get all my order. Chris called and said my heart paperweight was on back order and has been for 2 months. I was offered to wait on the heart to come in, get a refund, or choose the oval paperweight. So I choose the oval paperweight. Then chris said everything else is really. So my husband picked up my order and was told that my shadow box was on back order. Now Chris didn't tell me that She said everything was finished except the paperweight. There is a place in Peoria that does the same thing and it doesn't take as long and their work is...