Authorized Retailer UScellular & T-Mobile — Local services in Pella

I bought a phone from them a couple years ago and my monthly bills were a little over $100. After my phone was paid off, it was still close to $100 and when I finally got a new phone with a different carrier, it went up to $110. I also only got a $12 refund on visa card and I lost $100 to us cellular gift card that they couldn’t do anything about so the $12 doesn’t make up for the $100 I lost during my time with them. It happened when I lived in Iowa so it doesn’t matter anymore. I don’t live there anymore so just forget it. I didn’t think phone companies could be corrupt, but I think I was taken advantage of by us cellular. Just because some people are responsible with their bills and pay them early or right on time, and never late, doesn’t mean they’re rich or have money...

I've have been a customer for years and just in the last couple of years I have noticed that the Pella US Cellular service is horrible. You can't call the store. They do not answer. You are directed to make a 611 call to report problems. But no one EVER responds! And now, instead of just calling, i have to make another trip in two days to see why my phone was so slow. It's frustrating when you can't...

Long time customer. In the last year we got 5G phones but have dropped calls and poor service when peviously service was exemplary. We got ORBI, their wifi, for our home and it has made streaming a nightmare. Jimmy Buffering, Wasting Away in TwirlingCircle-ville. Help at the store is not consistent and we are told to dial 611 which also varies. Very frustrating with a big bill that seems...