Pella Windows and Doors Showroom of Pella, IA — Local services in Pella

I ordered a Pella patio sliding door from Lowe's on 3/30/2025. It was scheduled to arrive on 4/28/2025. I confirmed arrival date with Lowe's on 4/25/2025 who reported that it was confirmed in their system. On 4/28/2025 my door did not arrive. Not that big of a deal except that I had confirmed it so that I could go ahead and tear out the bay window and expand the opening in brick for the sliding door on Sunday before the day before the door arrived on Monday. On 4/28/2025 the door did not arrive even though Lowe's system showed it as confirmed for 4/28/2025. Lowe's provided me the customer support number for Pella and the PO#. NO ONE AT PELLA could tell me where the door was or that it had even shipped. I made multiple calls. People were kind but very poorly informed about their services. Lowe's attempted to call, but was told the only way they could communicate was via email - there was not business side customer support. This morning - 2 days later than expected delivery date Pella emailed Lowe's informing that the door was shipped on 4/25/2025 and it should arrive by 5/13/2025. I have a large opening in the wall of my 2nd floor newly built deck and will be waiting 2 more weeks for a door I order a month ago. I chose the Pella door instead of the significantly lower priced ones because the Lowe's associate recommended it over the other 2 options and Pella had slightly higher ratings. I stayed on this a good portion of the last 2 days - it was impossible to get a timely informed response. Today I am going to get plywood to put over the opening for the next 2 weeks at an additional expense and great displeasure of my wife. I am very unimpressed with Pella and Lowe's. I also spoke with the very long term Lowe's associate that recommended Pella. I asked him to warn people ordering Pella about delays and poor communication. I would have been frustrated with the delay, but would have been okay knowing I needed to wait. I am extremely unhappy with the poor communication and lack of customer service provided by...

My experience with this company as a dealer has been absolutely horrible.

About 80% of the orders placed there was either something wrong with the windows/doors, the order arrived well after the projected date due to some delay, or the order came in multiple deliveries.

The rep and his boss were not very helpful at any point, and, on my orders at least, there has been zero or negative profit made due to the all problems related to the orders and refunds to customers.

Customer service is snotty and, at times, downright rude.

I try very hard not to sell any Pella, actively steering customers away from this brand if at all possible, especially if they're one time customers. Those seem to be the ones Pella doesn't care about.

When they're made well, they're a great product. I, however, have only seen our biggest seller of these get the well...

I wasn't a bit surprised by some of the negative reviews given to the Pella Co.. While their product is considered high end their service and warranty should be considered low end. I have 2-8ft sliders 2-6ft sliders a couple 10 ft bays..etc etc. Well the weather stripping on the sliders is leaking to the point that this winter snow was coming in the house. So the fine people at pella came out to look--replace the weather stripping --no cost for the faulty stripping--LABOR $560--now I'm not sure what Med or Law school these technicians went to, but that breaks down to $120 an hour!!! Well, they didn't stop there...to replace the hardware on one of my bay windows--given one quote--but when my carpenter went in to place the order---The PRICE was doubled from the quote. The name Pella has taken a serious quality service hit to the point...