Rainbow Distributors — Local services in Pelzer

Might be great for the initial purchase of the Rainbow (of course- because they really want you to buy one, so they push there!) but beware the second anything goes wrong. We had ours for six months and the power nozzle motor broke. Called to let them know- the cell number I had for the seller was not in service- called the number on our contract, which worked. She said it was under warranty and I would need to bring it to the store to be repaired. I let her know I would check with my husband and call back with a firm date and time because "they aren't always there." Call back the next day- nothing. Day after that- nothing. Every day (multiple times per day, leaving messages- husband and myself)- NO response for a week, and I mean seven whole days. After a week without a functioning vacuum, I didn't know what to do. Called Rainbow of Greenville on Woodruff Road, who answered promptly and told us they'd take care of it and to bring it in within the next hour. They also said they had heard similar complaints about Rainbow of Pelzer being unresponsive. This is extremely poor customer service, especially with the fabulous warranty they push during the sell. Not responding to messages for a week?? Extremely disappointed, and after talking to others, I am not the only one. I hate leaving negative reviews- but we tried for a week to sort this out....

Enjoyed Melody Hammer showing us the Rainbow system. She did a great job and we love the Rainbow system!

Update: 9/6/24 I decided to do the “Ride 2 Rebate” to earn the rebate in my Rainbow! There have been a few hiccups learning all the rules. I also had to slow down because I got really sick. Now, I’m back at it with only 2 more demos to go! So far Brenda’s Rainbow in Pelzer has been helpful. I cannot wait to update this review after I finish my program with a picture of me holding my check!

Update 3/19/25 As in any MLM the organization is not as honest as they appear. If u complete the Ride 2 Rebate program u will receive a 1099 and have to pay taxes. As it is not a rebate but u are more like a contract worker. I did not finish the program because that fact...

Over all horrible company would not recommend purchasing anything from jhon or Brenda the are fake and un professional as hell i regret ever pursuing the system it sucks horrible wont even clean the dirt out of the vehicle in the car from carpet the air flow / suction thing ain't all that they wanna say im mad bc what happen yes I am mad at that but that had nothing to do with them as soon as the owner was disrespectful I was disrespectful back they are rude they put on a fake show to sucker u in its definitely not worth what they want for this system if I could return it all with out it going against my credit I hope the buissness falls through and does not get any more customers over all do not recommend this...