Advance Auto Parts — Local services in Piedmont

They were very helpful in a crisis situation and even recommended a great local mechanic that got us back on the road quick! Jamie there is the best!

UPDATE: Had to pull this back down to a three, because the part they sold us was faulty, and we had to take it back. The very same person who waited on us the first time was there the second time, but was nowhere near as friendly when we came back to return the part. Since we don't live in Pelzer, we had to buy a replacement part at another store instead of simply exchanging this one. So when we returned it, we just wanted a refund. They tried every way in the world to get out of giving our money back! We finally did get a refund, but the drama thrown at us from the staff in order to get it left a bad taste in our mouth. I have always been a fan of Advance but this situation was avoidable and made me much...

Went in to buy a battery, a young man named Alex was very helpful in assisting my son. Alex said that they would install the battery and he would take care of it. Alex was replacing the battery when another associate came out to help him with the installation. While they were checking the battery, The store manager named Jim came out and starts giving them a hard time. He said customers needed to be rung up inside. My wife was inside at the time and said that only one person needed to be rung up. Can Jim or the other two people that we’re working at the time not ring people up? Alex thank you for your hard work considering you have only worked there...

We went here in the dark, needing transmission fluid check and refill. The employees were not motivated to help, when they finally did we had to work with two different employees to understand anything. Answers given to our questions were unclear and made us worry about our car. They were unable to help us fill our transmission fluid and instead made us buy our own funnel and stand in the dark and pour it in ourselves. Fortunately we did it right and our car is fine, but I will NOT be back to this auto parts store and I will tell my family and friends...