Video & Camera Center — Local services in Pembroke Park

This review is for a purchase made on VCC's eBay store. The product arrived nonfunctioning (probably damaged during shipping or more likely due to its age - not the fault of VCC). I emailed the seller and they replied that they could refund or replace. I requested a refund and gave them the order number. After a couple weeks of waiting the refund had not yet been issued, so I contacted them again to ask about it. No response. Three weeks later, emailed them again, nothing. Messaged them on eBay, nothing. Messaged them through their website, nothing. Called the store, no one answers. Seller has apparently ghosted me, and their negative feedback on eBay indicates this is a pattern. Interesting way to treat customers. Refusing contact would be bad enough, but to do so after first offering to refund defective merchandise is baffling....

I was unable to leave feedback through e-bay so I thought I would do it here. The rain cover I had ordered from VCC arrived without the eye-piece to attach it to may camera viewfinder. I contacted VCC and unfortunately they no longer carry the one I received. Brian was very helpful and was quick to offer a full refund for my purchase. I will definitely look forward to doing more business with VCC and would highly recommend them to anyone needing camera gear. Hats off to VCC and Brian for outstanding professionalism. I will be in Northern Florida this summer and will definitely do my best to stop in and check out your...

UPDATE: Jacob responded within an hour of my initial review and shortly thereafter sent me return instructions for my defective item.

I bought a Benro geared tripod head from Video Camera Center at a reasonable price. Shipping was prompt. Unfortunately, the head I received was defective right out of the box.

I've tried contacting the store via their web-contact form - no response. Via email - no response. Via phone - over a 3- day period, no one answered the phone. Very...