DTLR — Local services in Pennsville Township

I should have went to a store that cared about costumer service and quality merchandise. I purchased a pair of shoes on Wednesday evening for my son. He wore them on Thursday to school and Friday he wore a different pair so on Sunday we had plans to go out so he wanted to wear his new shoes. I grabbed them out of the box and before I went to hand them to him I noticed that the leather is starting to bubble and peel off and after further inspection there is glue showing on certain area's. So I called the New Castle Delaware Pennmart shopping center store and a woman answered and I explained everything to her she replied “wow let me get you a manager” and put me on hold and then after a few moments just hung up on me. So I called back and asked to speak with a manager and was told hold on and instead of putting me on hold I could hear her telling whoever was standing around her that “It’s the same chic.” Then she gets back on and says can I help you and I said yes I would like to speak with a manager. She responds that would be me so I told her what I had already explained and she laughed and says “Girl if they are worn dats how dey got damaged and ain’t nuttin we can do for ya” I was just...

FYI we do have a new return policy!! Also DTLR bought the company a few months back unfortunately a few things have changed we no longer accept the coupons Villa sends you online you please ignore if you receive we have a new system which means we also have a new Awards program, trend Setter Awards program every dollar you spend is a point once you receive 500 points you will receive $25 onto your trendsetter Awards members card once you hit that Mark you start over again every 500 points you will have $25 loaded to your card on Wednesdays you receive an extra half-point)

our new return policy if you pay with cash and you want to bring the item back we no longer give cash refunds we will give you a store credit if you don't see anything at that time of your visit we will issue you a gift card now if you pay with a card and you select debit same policy we cannot refund your money BUT if you select credit or pay with a credit card we can reimburse you to your card and also always have your receipt with any returned or exchanged we do apologize for the inconvenience thank you for choosing...

The absolute worst dtlr store I will now be driving further to other stores to avoid using this one. There's always issues when picking up orders. They've denied my co workers delivery and wouldn't give him the rest of the order for 2 weeks until 1 pair of boxers came in. Complete attitude from the associates and dude literally laughed about me being mad that they canceled my order and wouldn't substitute for a different size but is making me go through a refund process process instead and have to re buy item. They should just close the doors cause the employees...