Walgreens — Local services in Peoria Heights

Absolutely frustrated with this place. Every month, it is the same problem with two of my prescriptions. I fill them, one of them they fill as the generic brand even though every single month I say mark it down in my file I don’t want generic I want the name brand because I have a coupon card that makes it cheaper than the generic, then they take that one back and then they don’t have either prescription in stock so they have to order them, then they don’t call me or notify me when they come in so I have to keep calling them to find out if it is ready, I go in giving myself an hour of spare time to checkout because I know it’s going to take a hot minute for them, I hand them my coupon card for my prescription, they tell me it won’t work for some reason, they attempt it for about 40 minutes, and eventually it goes through. EVERY. SINGLE. MONTH.

This month it’s been different in the sense it has been nothing short of a nightmare. I have been into the store twice, made 6 phone calls to the store, called my Dr. who has been on the phone with my insurance, and each time I’ve called Walgreens I’ve been told I would receive a phone call each time when things came in or with information regarding my insurance or with an any answer to the problem we were having with it because they couldn’t figure out what the problem was and needed to ask a supervisor. The only time, I have ever received a phone call with any kind of answers was after the second time of going in and having to make a scene. I’m not a confrontational person or a person who even writes these kinds of reviews, so for me to make a scene, I was frustrated to say the least. Because this was after making 3 phone calls and one previous visit. When they did call and asked me for the information they needed from me, I got it to them and got the ball rolling a little more. So much hassle just to get an answer!

The second to last guy I was on the phone with told me he would call me back and never took my number to do that, so I asked him, “So are you going to ask me my number so you can call me back?” “Oh...well, you have a number in your file.” “So are you going to verify that’s my number to make sure that’s the best way to reach me?” “Oh...well, yes, it’s...” “So you are actually going to call me, right?” “Yes, we will definitely call.” They never called. Shocking.

So here I am, a week and a half after placing my initial refill request, about to get both of my prescriptions, sort of. One of them, they still ignored the non generic request, so because I’m tired of dealing with this BS, I’m getting the generic one and just paying the up charge because I am DONE. I called for the 6th time to check on my second one because my insurance approved it (which was the issue that wasn’t being communicated initially until the third phone call and second visit to the store), and low and behold they never even ordered it to begin with. So now, here I am, writing this review, waiting yet another day for this prescription to come in.

It is a good thing this prescription is just for migraines. God forbid I had something way more serious and had to wait a week and a half for medication.

Your customer service is garbage. All you have done for a week and a half is give me the run around. You have successfully lost my business, which is unfortunate because I have a couple of chronic illnesses and would bring you a lot of money throughout my lifetime. But you have successfully lost it. This is the last time I will ever fill a prescription with your company or even step foot into...

This is not a good pharmacy to use- highly recommend filling prescriptions at literally any other place. This Walgreens never gets stuff in quickly, they’ve been understaffed for months which puts way too much pressure on their small work force. They also will be closed randomly due to being understaffed despite advertising that they are opened. A prescription I’ve been on for years has been pending for 3 days and was directed to call the pharmacy. As I’m writing this review, I’ve been on hold for over 90 minutes waiting to talk to someone about why I can’t get my important medication. If your healthcare matters to you and you care about getting your medication in a timely manner, go elsewhere. Can’t believe I’m taking the time to write a review for a Walgreens but it’s...

I need negative stars to rate this Walgreens location. I had to switch stores due to my regular Walgreens closing because they can't keep staff in place. I changed my prescription to this location on line 24 hours ago. I called at 10:00 a.m. this morning to check on it. They said it would be ready at 1:30. I went to the drive-up window at 2:45 and sat in line for 25 minutes. They asked me to come back in 15 minutes cause my prescription that they said was ready was not. Why would they tell me it was ready if it wasn't? This is the third time this kind of thing has happened. I'll never darken the door of this location again for anything. I've never seen customer service this poor. The pharmacy manager there should seriously consider a new...