Kirkland's Home — Local services in Peoria

To start out, is like to say that I LOVE Kirkland’s. I’ve shopped here for many years and always find fabulous items for my home and for gifts.

I’m giving a 1 star review because of the continuously bad costumer service I receive in this store. Now I can overlook maybe one time. But every time? And from the store manager? Come on now! Today I went in to return an item that was the wrong color. The description online was incorrect on the color. When I said this to the store manager I was told I was wrong and it was just the lighting I was looking at it in. Then she didn’t want to help me locate where I could purchase the color I wanted. I’ve been there before when the sales associate located a store that had it for me and either ordered it for me or had it placed on a hold. I had to push for any of that to happen at this store. I will not be returning to the lake pleasant store. I’m tired of the bad customer...

The customer service here is unacceptable! There’s been multiple times where we have been treated very poorly. A family member of mine should not be leaving this store with tears of anger due to the extreme disrespect she received. A cashier in particular is one of the assistant managers and constantly acts inconvenienced and shows no respect whatsoever. It’s unacceptable and people like her should not be working here!! Because of her and other encounters with a terrible employee, my family and I are will not be shopping at this location! Some people seriously need to learn how to show respect because they will not get far in life if they keep that terrible...

Love Kirklands, they have great items. I have been to this location 3 times and each time the service has been less than kind. I purchased several decor items including an extra large mirror and made 4 trips while pregnant to load the items in my car with no offer to help from staff. There was also an item that the website said was only available at the location, we went there and were told what they had out was all they had. Asked the associate to look online and she checked back stock and they had 8!!! So much for all items being out...