OfficeMax — Local services in Peoria

I'm so fed up with the complete lack of service in this store. In particular the print department. I'm done giving them my money. Just leased a high quality printer and am saving hundreds of dollars a month. Just today I asked for help to see if I could buy a ream of paper that I frequently order for flyers because I couldn't see that they sold 80# gloss cover in the retail area. First of all, I find it annoying that they wouldn't carry higher quality paper that they print on in their print center for the retail side of the business. And second of all, I find the print center staff member to be less than helpful. At first the guy said yes they could sell it, so we patiently waited for him to be done with his current customer. When he finished we asked to buy a ream. He told me they only sold it by the sheet and how many did I want. Didn't quote a price or suggest any other solution just stood there waiting for me to tell him how many sheets. So you can't tell me the price per sheet and you can't calculate the number of sheets in a ream and ring me up for that price?You know what? Never mind! I'll purchase online at a different retailer, ANY retailer beside Office Max. Staff here is perpetually unfriendly and unhelpful. Management argued with me when I was frustrated by a company policy. I WAS a regular and repeat customer. I had emailed a print file that they never received (a frequent occurrence). I'm standing there in front of them with my phone and asked if I could please email them a link to a document from my phone as that's the only format the iPhone could forward a document. His would save me a trip back to my computer. Nope. Company policy. Cannot open links. I do understand the safety reasons behind that overall, but at manager discretion when a customer is standing right there telling you they are emailing a legitimate link, the "company" doesn't give management the authority to make a judgement call on whether it's a safe link? And then when presented with an exasperated client you shut down all conversation and offer no apologies or acknowledge their frustrations? Just stand their and obstinately argue that there's nothing you can do. That's customer service 101, you can still empathize, try and offer other solutions, apologize for what you have no control over. But alas, I'm pretty sure there is no training of the sort at this location. Or at least it's not been put into practice. So I'm done. I'll drive further for what I need or...

I just had pretty much the same kind of experience as the other customer did regarding asking for an email , so I can email some pictures. I dealt with the same guy she described taller guy GM short dark hair. I went in to have them make some copies of some blueprints I was drawing and I asked that GM if I could get an email to email some pictures to print. He rudely replied we don't copy pictures here , and went on doing what he was doing. I said well it's more of a screenshot I just need a copy of it. and when I said that..... he laughed at me and Shrugged his shoulders and said it's a picture. I said yes I guess it is I just need a copy of it, he said in other words it doesn't have to be on glossy paper I said no not really I just need an 8 x 11 copy of it. He finished ringing me up and help the next customer which was needing copies that they emailed.

He never offered to give me the email or even help me in any way regarding what I needed help with. I am so sick and tired of going to places to spend money and getting tired of the customer service. Needless to say, I will never be back. I will go back to Staples or Fed Ex I don't care how far I...

General manager who was working in the print center on Saturday, Feb. 8th, 2025 in the late morning (dark short hair and taller guy: he could see me though the glass when he turned around) needs to work on customer service and his people skills. I called for the email to send my print job, which I do all the time at other locations. I have the flu and was out front in my car with my dog...right in front of their front door. I even honked so he could see me and told him the color and model of my car. I explained the situation to him. He would not give me the email to send my print job (all of 5 pages). He said I need to physically be in the store or he wouldn't give me the email. I told him I have the flu and was driving near there, and that my husband will be picking it up once it's ready. He actually questioned me, saying "if you have the flu, you wouldn't be here now". I am 57 years old, and he treated me like I was a kid stealing a candy bar. He talked down to me and was very rude. I will never shop at ...