Men's Wearhouse — Local services in Peoria

I was there to find 2xl tall dress shirts, not an easy task anywhere and really needed them on sale,even harder. Later that day,I went to a large store in the nearby mall to find some more shirts, hopefully on sale. Let me compare the two shopping experiences here. When I walked into Men's Wearhouse, I had never been there before. I was greeted right away,explained what I was looking for to a very kind salewoman. She listened,and walked me over to a selection that wasn't exactly what I was looking for. I explained further,and she went right to some on clearance brought them to me and I picked out four excellent high quality shirts. The total price was $80.00, which was fantastic. I was in and out of the store in probably 20 minutes, was given an extremely nice box to wrap the shirts in for Christmas and another sales person explained that even though they were on clearance, they could still be returned if my husband didn't like them. I was blown away! Then, because I wanted some items for myself at the big store in the mall, I went there. I wasn't greeted. I was there for hours looking through different sections that were poorly marked, and going through long rows of disorganized clearance. I asked a salesperson what the price of something was but they didn't have a scanner with them and suggested I take it to the checkout to find out. There were multiple signs fora "mystery price" sale, but when I checked out,the cashier said it had ended the day before. When I got home and looked it up online, it clearly said it was going on in store still. When I checked out,it seemed like the price marked on the rack was not the price that came up on the register. I frustrated the salesperson because I needed price checks on 4 shirts before figuring out if I could afford them. I apologized many times and this person never once said it was OK or just fine or no problem. I felt like I was an inconvenience to every salesperson I saw in that mall store. The difference between my experience at Men's Wearhouse and JCP in the mall could not be more different. Men's Wearhouse will forever be my first stop when shopping for my...

While FC and Ally were kind, the wait and management fell short. My fiancé and I arrived and noticed the rental area was busy. No big deal, however there didn’t seem to be any system in mind for associates to keep track of which customer was next or who needed help. We were around for approximately ten min until an associate asked if we were being helped, and then said okay someone will be with you in a bit and walked away, never to touch base again. After 10-15 more minutes, FC walked by a very disgrunted couple, us, and immediately did his best at trying to meet our needs.

Seeing we needed rentals which was packed, he recommended we return in 30 min. We said ok and made that appointment. When we got back, we found out that three of the suits displayed, the only ones that seemed nice, had to be bought and our groomman would have to pay at least $299 plus, not including shoes! Oh and then we had to wait for another 35 min mid measurement, despite our appointment, because the person helping us had to do an exchange. If another place we were considering wasn’t closed, we would have left. The whole reason we made the appointment was to not continue waiting.

Overall, while staff is friendly, the place is unorganized and inefficient, and the prices are unreasonable.The associate apologized, but I would have much rather appreciated more efficiency or...

This is my newly edited review.

We had a bad experience with our first in store appointment. I had called to cancel and close my wedding party acct. After speaking with management, Chris was incredible. She didn't know we had a bad experience and we shared what happened. She was so kind and offered support. Unfortunately our wedding party already decided on a different suit elsewhere but we were able to make a private appointment with Chris for our Junior Groomsman. She reviewed our distant order for a location in St. Louis for our 2nd Junior Groomsman and fixed it as the suit was not matched with the right vest. Offered the cufflinks that were not ordered for that as well. Took the measurements, made sure we were satisfied with everything and we got our suits confirmed and ordered in time for our upcoming wedding. She is so professional, knows what she is doing and does a wonderful job running this store. One cannot fix the situation if it is never discovered. So glad I called in. CHRIS, We will definitely be back! Thanks so much for making everything so smooth and giving us the opportunity to support your local...