Spencer's — Local services in Peoria

Bought a set of earring from this company on 11/02/24 and i had them maybe 2weeks they broke I got on the online chat and talked to someone and explained everything to them! I set them the receipt and pictures! I was going to ask for a refund but I figured no I’ll give it another shot and I got a new set completely from the first set! The came I put them in great! I took them out to clean them and my ears and they broke again! So I got back online and chatted with a woman named Nina and she told me because earrings are not classed as body jewelry they can’t refund me the money? Since when is earrings not part of belly rings, tongue rings, eye brow rings? It’s all body jewelry! So I asked if I could talk to a manager Nina told me that the response she gave me was from the manager! I said ok let me talk to someone higher up than them! She said there is no one else! I sent Nina the receipt for the first purchase and the second order I sent her the email for that, I also sent her pictures of the earring and what it looks like now! She said no I can’t because it s not “body jewelry “. So I asked for names of her and the manager she said hers was Nina and the managers was Irene and they are from New Jersey! She also told me she was from the corporate office, but then told me if I wanted to call the corporate office I could and gave me their number! My word of advice DO NOT BUY JEWELRY FROM THIS PLACE EVER! It’s a waste of money! I ordered from temu online for alot more for my money and they are better quality! I not only lost 15 dollars I also am out not one but two things of earrings because both sets broke! I also have the receipt from the first...

Me and my friend walked into spencers with complete judgment for the 2nd time with the same employee. Didn't catch the name but he/she is tall and very disrespectful and ego based. You can't miss them.

Second time we walked in and my friend was buying a female stimulation device. She was already anxious enough to buy it and even put it on the counter upside-down to hide it better. The male employee rudely insisted on buying their wipes and my friend said she already had some for that purpose. He asked quote on quote "how many do you have left?" My friend said 50 the employee rudely said "well there's only 20 in a pack" even though she didn't buy them from spencers. Then he goes on talking to her about infections basically calling her "nasty" IN FRONT OF OTHER CUSTOMERS!! They even RAISED THEIR VOICE so other customers could hear. I had to step in and straight up say that we DID NOT want to buy their "special" $5 wipes. Over all terrible experiences from this location due to this employee. Do better on...

never felt so judged over what I used to clean my piercings. she asked and i was honest and said i literally wash my face with dial antibacterial soap (i know super drying dont even say anything) then after being told how that “will cause soap buildup” even though I have been doing this for upwards of 7 years and have had NO issues or buildup that i’ll just use salt and water because I didnt want to buy their cleaner. Felt even more judgement based off the look and way she told me to use saline and that what I was doing was improper. Guess what saline is? SALT AND WATER. I get you’re trying to add on and sell your stores piercing cleaner, do it without...