Farmers Home Furniture | Perry, GA — Local services in Perry

Bought one of the most expensive Italian Leather Sets they carry. No issues with purchase or delivery date. We have a narrow door opening, and made sure to speak to the delivery manager while we were there regarding plans of how to get it in the house. He said he would take the set completely apart, and it wouldn't be an issue. Set was delivered and they did take the loveseat partially apart, damaging it getting it in the door. Then the couch they decided to not dismantle (for some reason). When it wouldn't fit, they took it down on the concrete, and spun it on the ground with nothing under it, damaging that piece as well. I found seven total defects between the two pieces. I called the store and got an e mail address because I wanted everything documented. Sent the pictures and a new sett was ordered to arrive the following week (which would be almost two weeks after the initial sale.) The day my furniture was to be delivered, the manager called me to say that the couch was damaged upon receipt. I was understanding as she said they would go the the warehouse to get an other, and that both pieces would be delivered 4-5 days later. Fine, just get this right. Delivery day came and the pieces that they delivered were worse than the original damaged pieces. The delivery driver let it slip that they attempted to repair the couch that was delivered damaged the days prior. At this point I was livid that my husband had taken another day off of work to accept delivery of expensive, less than perfect furniture. I called the store, and she says that they have another set on order. I wanted to know why they would even have bothered to deliver a less than perfect set to me. The manager says, "our leather medic is the best in the business". Even if that were the case, which it wasn't, I still would not have accepted that piece.

Then, as I was very upset, I sent a somewhat scathing email to the store manager. She then called me immediately, her exact words. "what do you hope to accomplish by being ugly", and "if you think that name calling is going to get you anywhere then you are mistaken".. I then proceeded to tell her that all I want is for her to have not lied to me, or attempted to defraud me not give me lame excuses. I just want a pristine brand new furniture set that I had purchases.

I told her to cancel the sale and get the piece of furniture ASAP. I then sent an email asking for confirmation and paperwork showing that the credit account and sale had been cancelled. As of 6 hours later, I have yet to have received anything.

I will never do business with this company again.

EDIT: The district manager has gone above and beyond to make this right by me. While I may not use this particular store again, I will however do business with...

I would love to leave a review for a salesman at your Perry, Georgia location Cynthia Guin !! I have honestly been doing business with farmers furniture since 1997 and about five years ago. I had a very bad experience with a billing issue and said I would never be back even paid my account in full then closed it. Cynthia Guin and I live in a very small town so we do run into each other a lot. She has been my sales person since day one. It was Ofcourse on a Saturday that I needed a new bed for my daughter , I had already purchased her one about a month ago had no idea how bad it was until I had to sleep on it one night. I did contact Cynthia personally told her what I needed but I also needed the item same day. She said ok, let me see what I can do. I felt bad cause she was on lunch break but cut ot short to help me. Cynthia is the only reason I actually came back to the store. I would love make a public review but don’t see where I can do that. I called her around 3 pm on a Saturday telling I needed this today. But 4 I was there , and she everything ready. I laid on the mattress set to me sure this time. Lol It was perfect !!! By 425 all paper work was done and by 430 my husband was around back picking it up. Everything was done and ready in 30 min and I believe ot could have been quicker if I would have stopped talking lol. ❤️⭐️⭐️⭐️⭐️⭐️ plus stars for Cynthia Guin she had always looks out for me and even went I closed my account she personally reached out and asked was their anything she could do to help. It was not her fault it was actually mine. I apologize this is so long. I am just saying Cynthia Guin is truly an asset to this store. I have reopened my account and Every one inside did say welcome back it’s nice to have you back as a customer. I truly believe that reviews are very very important especially when a certain salesman goes above and beyond so I do hope she gets to see Jess and is recognized for how great her customer services. Thank you,...

From the moment you walk in the store you feel like family. Everyone treats you very professional especially Cynthia. My wife and I were looking for a bedroom set and Cynthia was very knowledgeable about all the furniture in the store and that’s because she’s been working for Farmers Home Furniture for over 22 years. I can not say enough to recommend this place. Our bedroom set is beautiful and of the highest quality, we couldn’t be happier especially with the unbeatable price Cynthia worked for us. The delivery guys were so friendly and professional and they did a great job installing the bedroom set for us. Please visit this store in Perry GA and see for yourself, you won’t be...