Kauffman's Furniture & Appliance — Local services in Petoskey

In the 19 years I’ve worked in customer service I have NEVER been treated so poorly . We payed over 1000 dollars for a chair, and two years later this is what I’m told. (The chair is trash! We can throw it away for you, but that’s all we’re willing to do for you.) When we went to pick the chair back up, the manger literally put the chair face down and scraped the leather chair all the down our truck bed...

To the owners, when you have to lock your doors, know it’s not because people don’t shop local. It’s because of the way your staff including managers have treated people. WE WILL...

We just loved the exceptional service that we received. The owner was friendly and helped us find everything we needed. Great selection and quality. Very fair prices too. Dan's knowledge of the quality and merchandise, plus potential delays in ordering due to covid, and his willingness to order what we needed was better than any other furniture or appliance store around, including the big box stores! You just don't get good service like this from big box stores! Thanks, Dan. We'll be...

Excellent quality furniture! In addition to bedroom furniture, we purchased a sofa that we had customized with the color and material. Excellent customer service! We have always been treated with respect by happy and knowledgeable people. We never felt rushed or pressured. Excellent delivery customer service! Cheerful professionals who took pride in their role with the company. We refer everyone who appreciates and wants to purchase quality furniture to...