Panera Bread — Restaurant in Petoskey

Myself and another person placed two online orders. One was accidentally placed for in store instead of drive thru so we decided to just pick both up in store as this is never a problem at any restaurant. When we went inside, we received one order, and we were told the only way to get our other order was by going through the drive thru. We then waited for 30 minutes for our food after our order was already delayed nearly 10 minutes. If this were the first time I had an issue with the restaurant, that would be one thing, but this location continually messes up my order, continually delays orders, and never tries to be very helpful or nice. Usually, I love Panera, but this location is just a disappointment. I strongly discourage people from visiting this location until they figure out how to treat customers and prepare food correctly and in a...

So we all know we live in a new age where it is difficult to find employees...and with this comes more automation and maybe less options then there used to be. So no little quiches but I just had THE BEST Aisiago sausage egg sandwich on a ciabatta bun, just excellent. And...Proud to say at 71, I could figure out the self serve coffee machine and it is as good as all Panera Coffee is. When I arrived Barbara was tidying things up and greeted me warmly. Service, cleanliness, just great. Thank you for this...

Unfortunately i have to leave this a 1 star and should have checked before i came. Haven’t been to panera in 15 or so years and likely wont again and am reminded why.

$39 for 1 sandwich and a cup of soup and 1 half sandwich! The sandwich was 80% bread and almost no chicken for that price the customer deserves a good portion of food or at least not an insulting portion . Last it took 20 min in a store that was not busy. Wouldn’t go back .$39 i can eat hearty sandwiches for a week from the...