All American Home Care — Local services in Philadelphia

Dear Mr. Spivacks,

I tried several times emailing you with email address provided here and online with no success I wanted to avoid writing a review here on google but I have no other choice. The run around in your agency has been absurd! I have been working as a caregiver with my client at your agency for 2 years and he has had only 2 follow up calls since. His support coordinator at UPMC follows up with him more frequently then the agency. His caseworkers at the agency changes constantly without our notice until they call to harass about the HHA app and timesheets because they are being hounded by their superiors, something that shouldn't be our fault! This app has caused so much distress and technical error from itself. Then to top it all off the agency tells you not to send in timesheets because its state policy, even though if you are being kicked off the HHA app constantly when logging or logging off. To then be sent a confusing message later (not a phone call or email) through the app to send in your timesheets for missed dates before it is wiped out of the system??? And what's not professional is that the message is sent to you the exact day it is due!?!? Then you submit the timesheets and they do not get counted in and I am left with a ridiculous $240 check, which is not even enough to cover my rent or utilities, let alone take care of my family! What is going on in there! Why are the caregivers being lied to and given the run around and being punished financially and verbally for a fault and problem that is clearly from your agency, the caseworkers who seem to not get their facts straight and the app which continues to give technical errors?! I am sure I am not the only one dealing with this. I hope you look into all of this and fix it before someone takes these issues to the Department of Labor and Defense. We love our job taking care of our clients, it is sad and despicable to be treated with such lack of respect and care from an agency that supposedly has care as their #1 concern. Sadly it is not. Hope things get better.

Sincerely, A disappointed...

I recently wrote a review on Yelp but it appears that Yelp is not sharing it. And it's ok i don't mind doing it again it happens to be that all American home care, has been good to us, me and my wife we take turns in caring for my mom's. We can't complain we've been bless with a company who has people who honestly care for the task that has been given to them. Let me start with my coordinator Diana G. she's an amazing person professional and dedicated always on top of things and very concerned for the client which happens to be my mom's, it doesn't get any better. Just like the previous coordinator Lourdes she's the reason why we never left all American, in the beginning, she explained a lot of things and was always there for us and my mom's. N last but not least I was touched by the supervisor who call my house one early morning because our coordinator had emergency at home. just making sure we put in our hours and asking how's my mom's . That's what you call staying on top of things. Thank you...

I have been with All American Home Care… 5years and the TEAM does AMAZING JOB! I have been with All American Home Care for 5years. I truly love the team whom I'm assign to and that is Masheene and Glo the coordinators. They both do amazing work especially Masheene who has been our coordinator for 5 yrs. She keeps me inform and checks on my father daily needs. She's on top of all her JOB and although Glo came along to work with us a little recent she's been amazing as well. AAHC I would like to honor these ladies for the amazing work that they do. And hope they continue to stay on as our coordinators :) because they make us feel safe and shows that they care about not only my elderly father but me as well. My experience thus far working with them has been a good experience.

Sincerely from, Syretta & Ricky Hill

Date of experience:...