Fixit LLC Fishtown — Local services in Philadelphia

HORRIBLE CUSTOMER SERVICE. I was told before I went to drop off my nephews ps5 that it would be ready the following morning. I called for and update the next afternoon and was given a very nasty attitude and told it wasn’t done yet but the store was open until 7:30 so there was still plenty of time left in the day which didn’t answer the question of when it would be done. Eventually he called me right before the store closed and I had to pick it up the next day. When I went to pick it up I simply asked if it was working and he proceeded to tell me he wasn’t a child and didn’t appreciate being questioned and saying other places may have taken a week to fix it. I didn’t want to argue so I left. When my nephew got it back it still wasn’t working and when he called the store to explain exactly what the issue was he told this child that he must be off his meds and to find something better to do. DO NOT TAKE YOUR PRODUCTS HERE UNLESS YOU WANT TO BE TALKED DOWN TO AND...

First and foremost, you should be truthful because there were no customers in the store. You didn’t simply tell me to step away from the counter or to finish my conversation outside the store. You instructed me to leave the store because I called another store to get better prices. It appeared that you were more concerned about me calling another store for better prices than me speaking loudly in the store. It also appeared to me that you were more concerned about over charging customers and insuring that they didn’t get any information for better prices. Did you tell me to leave the store because I called another company or were you upset because I was talking loud on the phone? I will not recommend anyone to your business. You will have a better businesse if you didn’t try to charge people for...

PEOPLE, DO NOT GO HERE!!!!

I brought my laptop in for hardware diagnostics due to an issue where it would freeze if shaken or bent slightly. I left a $25 deposit. After a few days, they told me they couldn’t find the issue, so I picked it up. However, when I got home, the laptop wouldn’t turn on at all, and I couldn’t access my data. When I called to ask what they did, they claimed they hadn’t touched it—despite previous messages implying they had worked on it. The conversation quickly escalated, with the owner being rude, dismissive, and eventually hanging up on me. Extremely unprofessional service. Even 1 star is too much for this place. Avoid at all costs.

Also gpt chat generated reply apology doesn’t give any credit. You...