Men's Wearhouse — Local services in Philadelphia

The staff that interacted with me and ny fiancé today was unprofessional at the least. Me and my fiancé went in he wanted to get a nice suit. I wish he wouldve done nothing and let us look around without trying to force something unflatter and ill fitting. The first thing was what color black but maybe something to make it stand out. The worker said if it's for a funeral you just go all black. He had previously found a suit he a suit closer to his work that had a nice design on the inside of the suit jacket. I asked if they just had a black button up shirt that would fit a woman like a small. He responded with were called mens warehouse for a reason. But wanted to look around. We genuinely wasted an hour. Trying to find something my fiancé wanted. There was a guy who wouldn't listen to what my fiancé wanted. He was rude and everytime we voice our opinions as the customer who just keep wanted to put my fiancé in something too small. He had red hair and super tight clothing on so obviously that's what he prefers. My fiance told him the size he was disagreed It took 6 jackets that when he moved it went almost up to elbows when weand him vocally huffing every time we wanted to go in the direction we wanted to. Eventually I'm assuming a woman the manager who intervened and me getting more loose fitting clothing to get to the size he told him he was. She made a comment that was a teaching moment fir him and he the worker said let me learn from my own mistakes. They had a unprofessional disagreement. The woman just said I'm walking away. At that point I started pulling suit jackets in his size. I found a 2 really nice ones that had something a little different like he wanted one with nice stitching. The pant he put him in were 2 too small. The worker huffed and said well we don't have any other pants that match that jacket. Basically we'll start again. I also found a jacket with a touch of black satin. By that point we decided we didn't wanna spend any money at that establishment. We drove an hour to the Philadelphia premium outlet to get the suit he looked at originally. Got him everything from super Bello fine menswear. From socks shoes a black suit with something different multiple button on shirts in different colors a belt and cufflinks in 15 minutes. The gentlemen even tailored the pant in the time in a half hour. I do alot of reviews. Some I'm paid for or given free products to review. I've always worked in serving the public not retail but making people happy. Enjoying the job you do for every person could make a huge different in your attitude. So I'm not gonna be as professional as possible when i say I have 2a fewtake aways from this experience this to mens wearhouse. Listen to your customers. He told you everything he wanted from the size. Every step you didn't listen. You wanted to get us in and get us out and in the hour we were there not 1 other person walked in. So you weren't busy. Don't continue to push on the customer what you want to sell argue almost with your manager and make rude comments to the customers and to your coworkers when you think we cant hear. I don't know if they work off commission but we spent just alot of money else where. Not to mention the 6 other male family members who are all now Goin to the other store. Just based offed the treatment. The fact that they listened and didnt make rude dismissive comments. For consumers don't settle its your money get what you want. I definitely would never recommend anyone to go to that location. Go with the family owned small mom and pop stores. They appreciate your buisness not where...

This have been by far the worst experience and biggest inconvenience I’ve ever had with customer service at this location. It started a few months ago where we started a group package for my little brother wedding.The staff at this location are not on the same page and doesn’t communicate well with each other and their systems are not in order. My son and I was fitted on the same day back in August. But they never entered my son info into the system. So I had to bring him back another time just to get him fitted all over again.

I started off dealing with the manager Nick trying to order a suit for purchase the wedding. He recommended me a suit online that I could order based off what I was looking for. Once the suit came in I was fitted for alterations and the suit came back too big and not what I was looking for and they said “they couldn’t tailor it anymore because it won’t look right due to the stripe on the leg”. This was a complete waste of time and money.

I had to find another suit in the store, which was price over $500 and wait 2-3 more days. I insisted on paying upfront, but Nick told me don’t worry about it, he will order the suit and it will be in in two days. I called two days later, and no one knew who I was, what I was talking about and the suit was not in and Nick was off. I had to go to the store in person and do that process all over again for the second time ( find the same suit try it on and get measurements all over again).

At this point on 11/8/23 I was dealing with another manager by the name Tammy she was very helpful and honest with me and said that Nick never ordered the first suit and she would take care of me. Then they finally ordered the suit and told me they will do express shipping and I could come back and get sized for it. Tammy ensured me that the suit will be be guaranteed for pickup by 11/18/23 along with my son rental suit.

I called the store on 11/18/23 around 6pm because I never got a call, text or email that it was ready. Another manager by the name Morgan was helping me at this time and trying to figure out the status of my suit. Morgan explained to me that the suit been ready since 11/10/23 and nobody ever called, texted or emailed me and the tailor is about to leave so I’ll have to come back Wednesday to be taken care of. Morgan let me know that tailor would stay for me which was helpful but here I am going out of my way again @7pm on a Saturday night when I could’ve handled this all in the morning.

When I got there Morgan was helpful and had my suit ready and it was cool. However, this wasn’t the only problem. I was picking my 13 year old son suit up as well and they didn’t even have the correct pants on his order so we had to stay at the store for an additional 45 minutes until they made the alterations to a second pair of pants. The store told me that the pants were sent back to Houston by mistakes and they don’t have not control or it. Also, his shoes had a big scuff on them so we couldn’t pick them up either.

Again, this whole process have been so stressful for me and my son having to go back and forth back to the store at least 6-7 times spending hours of our time because use of their mistakes and poor communication. They didn’t even have the rental package right after me explaining several times what I wanted from the start. This experience have been extremely dissatisfying and stressful and we’re 5 days out from the wedding on a holiday week and we still don’t have all of the stuff that was promised and...

i went into Men’s Wearhouse on Roosevelt Boulevard in Philadelphia. As I walked in, I was politely asked if I needed assistance. I replied, “Not yet, I’m just looking around. Thank you, I’ll let you know if I need help.” Moments later, the manager pressed me further, asking in a rude, almost interrogative tone, “Well, what did you come in here for?” I reiterated that I was still browsing and wanted the opportunity to look before deciding.

About ten minutes later, I turned around to see police officers entering the store. To my disbelief, the manager had actually called them—accusing me of theft because I had been browsing without immediately trying anything on. I calmly explained to the officers, “I’m a customer shopping for a suit.” The officers themselves asked the manager what made him think I was stealing, and his answer was insulting: “Who shops for ten minutes without trying anything on?”

Despite being professionally dressed, manicured, and conducting myself respectfully, I was treated with hostility. The manager was not only dismissive but blatantly rude, speaking down to me instead of addressing me as a paying customer. The officers even clarified that I had done nothing wrong and that I didn’t have to leave. Yet, the manager still insisted I take my business elsewhere.

This experience was humiliating, unprofessional, and revealing of the store’s toxic culture. To be harassed, profiled, and spoken to so rudely—only to have law enforcement confirm I had every right to remain—says everything about how Men’s Wearhouse values its customers. Encounters like this are exactly why so many retail stores are closing their doors: when respect is replaced with rudeness and harassment, loyal...