Rothman Orthopaedics — Local services in Philadelphia

Edit (12/3/2024): I've filled out the customer feedback survery already. In that feedback survey, I stated I don't wish to be contacted further on this matter (especially because of my experience with your location and your staff). I'm posting this so that others are warned about the experience ahead of time.

Original post (from visit on 11/20/2024): I wouldnt recommend this practice. 0/5 wasn't possible, but the one saving grace is they were ahead of schedule (even if no one listened to me or if the nurse aide, Justin, was the only one who was kind to me on any level).

I was sent there by a sports med doctor who reviewed the MRI scan/film and report with me and referred me for the surgical removal of the lipid deposits from the fluid becoming solid in my injured bursa sac in my left knee. The office pulled me back 15-20 minutes early (which would have been great if they hadn't been informed at scheduling, at the front desk after I arrived, when the xray was getting done, when the nurse practitioner called me back, and when the doctor walked into the exam room that I had a work meeting that lasted until 2pm which was my appointment's listed start time).

The office had access to the MRI report and did an xray instead on site. Dr. Steven B. Cohen did not listen to the information I provided him during my visit and instead of letting me finish explaining when I was answering each question he interjected with whatever he wanted to say repeatedly. He was therefore unable to get a full picture of the situation ahead of the exam of my knee. If he had listened, he would have known that I had no pain due to the medicine from a injuries from an unrelated car accident. He then did the exam and didn't listen when I told him multiple times he was hurting me. When he finished and explained that even though the MRI report from earlier this year showed lipid deposits and a calcified ball of steroidal fluid (that you can feel if you lightly press on the correct location which was not the area he pressed), hev would not recommend surgically removing those deposits. He referred me to another doctor, and I asked him to do the paperwork so I can leave because I didn't see the visit going anywhere at that point because I didn't feel heard or respected. He feigned surprise and then asked why, but again again as I began explaining my reasoning, he interjected and started talking over me denying what I was saying of my experience with him. I pointed out that people who are listening to each other don't interrupt someone else, let alone when they're answering the questions they ask. My left leg from my knee down was numb after the exam when I went to leave, but I didn't feel like he heard me or cared to listen to me, especially since I heard him say some mean things to someone else about me while I was still in the exam room with the door closed.

At the end of the day, Dr. Steven B. Cohen had his own reasons for not listening to/respecting me and for not taking everything into consideration after collecting the information (which he couldn't since he interrupted me every time I was answering his questions). Because he did that, he didn't get all the information he needed and instead just referred me to a different doctor and left me, the patient, feeling unheard...

Inconsiderate, especially Dr. Craig Rubenstein. I too am in healthcare. I waited weeks to see this doctor for complications due to a motor vehicle accident. Day of appointment I was stuck in traffic because of tow trucks and a multi-car accident. I phoned Rothman Institute to inform them of the road situation. The receptionist, Jennifer, tried three times to reach Dr. Rubenstein by inter-office phone. Neither he nor his staff His staff answered her calls. She told me to come to appointment anyway. Upon arriving I was greeted very professionally. The front desk staff called back to Dr. Rubenstein to let him know I had arrived and they told me he was still willing to see me. I went through check-in protocol and when I finished the process a young staff member told me that Dr. Rubenstein changed his mind and was not willing to see me. Her words, "He has somewhere to go." As a healthcare professional I find this unacceptable. A courtesy call telling me not to come because of my delay getting to appointment would have been appreciated. My time and health are valuable also. In addition, to tell a patient you will see him/her, allow the patient to go through in-take procedures and then be turned away is simply unethical, rude, uncaring, egotistical. Dr. Rubenstein actually treated me in the past for a knee condition. I found his care substandard at that time and actually had to be referred to another specialist whom successfully treated my condition . I am now dealing with a much more serious injury following a motor vehicle accident and was turned away AFTERC being checked in for evaluation. I would never recommend Dr. Rubenstein. No doctor gets three strikes or plays roulette with my health. From one healthcare professional to another:,Dr. Rubenstein, it would behoove you to remember it's patients that keep your practice from bottoming out and that patient's and their time deserve respect. If you are unable or unwilling to see a patient be considerate enough to have your staff call the patient rather than have them travel an hour only to be turned away AFTER the check-in process. Re-think your ethical obligations. Rothman's partnerships and affiliations have changed over the years. This is just an...

Let me start off by saying that this is my first review that I have ever written. The only reason that I'm starting now is because I feel so compelled to let everyone know how much dr. Schroeder helped me. I was in excruciating pain for over a year and I tried everything from holistic medicine to pharmaceutical medication. A friend of mine finally recommended that I go see dr. Gregory Schroeder at Jefferson University and looking back on it now it was the smartest thing I've ever done in my life. Dr. Schroeder and his staff literally treated me like family and reassured me that everything was going to be okay in the long run and somehow it will all be worth it. Little did I know they were actually telling me the truth because I was extremely skeptical because nothing had worked in the past. I won't go into technical details regarding my surgery but I will tell you that I had five extremely herniated discs pushing up against my spinal cord causing excruciating nerve pain and weakness down both arms and hands. The second I woke up from surgery I felt like I was in heaven because the pain that I had dealt with non-stop for a year was completely gone I remember thinking to myself that the anesthesia was blocking my pain and then eventually it would come back but I am please to say it never did. What the doctor did for me was amazing and honestly I will never be able to repay him except for this review I guess which I feel obligated to write. If you ever read this doctor I want you to know how much you have change my life for...