Copper Blues at Desert Ridge — Local services in Phoenix

I like to show some transparency for the desert ridge community and everyone seeking to make time to attend this business or pop events, regarding their business culture and in house staff. Friday April 12 my friend and I attended the bar top to celebrate his birthday inside the pop up event. The hostes were great and informative, The manager brought us a welcom shot and a little ceviche sampler, great welcoming. Our 1st Bartender Eren made sure we felt at home and taken care of, very humble yet professional, and you could tell he was everywhere doing a little of everything, making sure everything was running smoothly. We enjoyed a cocktail in his company, soon after he finished his shift and Kate the 2nd Bartender took over. Here is were things became ugly & disappointing, as she made it very unpleasant and hard for us to enjoy the experience and my friends birthday. She kept on looking over seeking our attention when we just wanted to vibe to lights, the great dj, the good drinks and overall have a great time that's why we made the time to come here. When she realized we were not going to give her validation or weren't on her like a pair of sweaty dogs, she started treating us very poorly. * Even as we were the only ones staying for a second drink as it was obvious, she had an ego trip. She tried closing us out multiple times. On our first drink, second drink, and a little after receiving our third and final drink, very off atmosphere, character and culture. Shortly after she goes to the manager and makes a comment about us, so he comes to check on us and rushes us out, with very different demeanor and attitude which was quite obvious as he was an excellent host and very welcoming BEFORE Kate stepped behind the bar. I wouldn't recommend this place to anyone seeking a stress free, enjoyable time, or special event with their friends or family. We are loyal clients to pig tails on the other side of the mall, as they always have treated us with respect and professionalism and never made it about how they felt in order to uphold their standards and provide us the highest quality service possible, knowing they are representing a bussiness name, in OUR community. I'm making the time to write this review, hoping to bring attention to this matter and no one, absolutely no one has to sit down in a hostile environment were they're made feel unwelcomed for choosing to give their time and bussiness to this place. Half of these stores are my personal clients, so I will make sure to put the spotlight on this to keep our...

This place has a lot of kinks to work out. Waiter insisted that we not order from the drink menu because it’s “bad” then asked us what we liked and said he’d just make something for us. He didn’t mention these custom drinks would be $21, I would have just ordered a beer. We asked what he’d recommend for food, and he said “I don’t eat here” which was odd. Then a different waitress came to take our food order, didn’t write anything down, so we got brought extra tacos that we didn’t order. We said that we didn’t order them, and he said thats fine, they’re on the house, but when it came time to pay the bill, wouldn’t take them off, after we asked multiple times. Everyone’s bill was wrong after multiple times trying to get them to correct things.

Funniest thing, we came for a watch party for the premier of a TV show. It was a whole formalized event. But I guess someone forgot to turn the show on, and everyone missed the whole first 40 minutes. Which was the only reason we came.

The vibe was nice. If there’s an event you want to come to here, I’d go, just don’t...

We have been visiting this location for many years for the vibe and live music, and it is usually a great and fun night out. In full disclosure, sometimes the service is a bit lacking due to their high waitress turnover, and food quality can be a bit inconsistent depending on what menu restrictions they have at the time and what is ordered, but for the most part we are are fans! That said, what is always consistent is the repeated attention and AMAZING service we get from both Aubri and Beth at the bar! This bar gets CROWDED and sometime 2-3 people deep, but they always manage to keep up with the demand and make sure that everyone is taken good care of with a smile! On more than a few occasions, when we have had a hard time getting a waitress to our table, they have stepped out from behind the bar to take our order and make sure we have everything we need for a great time. This place is definitely a hard 4 star when it comes to most of the considerations in rating, but the music and these 2 young ladies raise the bar to 5...